Princess Mahra Lat Morena
Property Manager & Leasing Specialist
Waipahu
Summary
Results-driven professional with extensive experience in data analysis, problem-solving, policy development, and data management across complex operational environments. Proven ability to design and implement standards, processes, and metrics to ensure quality and compliance. Skilled in stakeholder consultation, strategic planning, and creating comprehensive documentation and training resources. Demonstrated expertise in analyzing trends, forecasting needs, and contributing to strategic initiatives while managing large-scale portfolios and diverse teams.
Organized Leasing Specialist known for easily connecting and engaging residents and new clientele. Smart professional with passion for profitable property management. Known for acting quickly in stressful situations and remaining solutions-oriented under pressure.
Overview
16
16
years of professional experience
Work History
Leasing Specialist
Hunt Companies, for Navy Military Housing
03.2025 - Current
- Developed and implemented governance standards for leasing operations across a portfolio of 4,435 Navy military homes, ensuring compliance with federal regulations and quality standards
- Utilized Yardi and Lease Saber applications as centralized data management tools to streamline processing, track metrics, and enhance stakeholder communication
- Created standardized processes and templates for lease agreements, improving operational efficiency and resident satisfaction
- Consulted with military housing stakeholders to align leasing strategies with program objectives and regulatory requirements
- Consistently exceeded performance targets through data-driven decision making and proactive process optimization
- Hours per Week: 40
Property Manager/PCS Coordinator
TDY Homes
08.2022 - 09.2024
- Established governance framework for managing 100+ furnished rentals and an 80-room Temporary Lodging Facility (TLF) serving DoD & NATO personnel
- Ensured compliance with Joint Travel Regulations (JTR) and developed standardized processes for Temporary Lodging Allowance (TLA) processing
- Coordinated with diverse stakeholders including local German vendors and international personnel to ensure quality standards and service delivery
- Introduced new data sources and streamlined booking processes, achieving 95% occupancy rate and reducing turnaround times
- Created user manuals and operational templates to support staff and improve process consistency
- Hours per Week: 40
Supervisor
Shiseido
10.2016 - 07.2017
- Developed operational policies and standards for store operations, leading teams to consistently exceed revenue goals
- Analyzed sales data and business trends to create strategic frameworks that increased profitability and market share
- Implemented governance processes for budgeting, expense control, and policy compliance, ensuring operational efficiency
- Created training materials and performance metrics to support team development and goal achievement
- Hours per Week: 40
Guest Service Manager
JW Marriott
05.2015 - 06.2016
- Participated in strategic planning for grand opening operations, developing policies and processes for diverse international clientele
- Collaborated with management to assess and enhance operational policies, driving efficiency and guest satisfaction
- Managed department's $3M budget and contributed to strategic financial planning, achieving cost control and revenue targets
- Created operational frameworks and training resources to support seamless service delivery during high-pressure launch period
- Hours per Week: 72
Assistant Front Office Manager
Westin Resort Macau (now Grand Coloane Resort)
10.2009 - 03.2015
- Supervised front office operations and implemented policies and procedures for multinational team management
- Developed quality metrics and monitoring processes, maintaining 98% guest satisfaction rate for diverse international clientele
- Created work procedures, templates, and roster preparation systems to ensure operational consistency
- Hours per Week: 60
Education
B.A. - Mass Communication and Advertising
St. Scholastica's College
Manila, Philippines01.2005
Skills
- Framework Development: Expertise in creating policies, standards, and processes to ensure operational quality and compliance
- Data Management & Analytics: Proficient in utilizing systems like Yardi and Lease Saber for data tracking, analysis, and reporting
- Stakeholder Consultation: Proven ability to collaborate with diverse stakeholders to align strategies with organizational objectives
- Strategic Planning: Experienced in program-level planning, monitoring progress, and achieving organizational goals
- Documentation & Training: Skilled in creating user manuals, templates, forms, and training resources for business users
- Technical Proficiency: Advanced knowledge of Microsoft Office Suite, database management, and operational systems
Goal oriented
Property management
Social media marketing
Guest complaint resolution
Accomplishments
- Developed governance frameworks for managing portfolios exceeding 4,400 units, achieving high occupancy rates and stakeholder satisfaction
- Introduced new data sources and processes that improved operational efficiency by 20% and reduced turnaround times
- Created comprehensive user manuals, templates, and training resources supporting diverse business users across international environments
- Led strategic planning initiatives and contributed to program-level objectives, consistently exceeding performance targets
- Established compliance frameworks ensuring adherence to federal regulations (JTR) and international operational standards
Timeline
Leasing Specialist
Hunt Companies, for Navy Military Housing
03.2025 - Current
Property Manager/PCS Coordinator
TDY Homes
08.2022 - 09.2024
Supervisor
Shiseido
10.2016 - 07.2017
Guest Service Manager
JW Marriott
05.2015 - 06.2016
Assistant Front Office Manager
Westin Resort Macau (now Grand Coloane Resort)
10.2009 - 03.2015
B.A. - Mass Communication and Advertising
St. Scholastica's College