Summary
Overview
Work History
Education
Skills
Timeline
Generic

Princess Martel

Pearland,TX

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

11
11
years of professional experience

Work History

Healthcare Customer Service Representative

Houston Methodist
03.2018 - Current
  • Assist clients in enrolling in healthcare insurance plans, including private health insurance, Medicare, Medicaid, and other relevant programs.
  • Respond to customer inquiries via phone, email, or in-person interactions, addressing questions about insurance coverage, benefits, and eligibility.
  • Provide information about the various healthcare insurance plans available, explaining differences in coverage, cost, and provider networks.
  • Guide clients through the application process, ensuring all necessary documentation and information are accurately submitted.

Call Center Scheduler

UT Physicians
09.2015 - 03.2018
  • Manage incoming calls in a healthcare call center environment, assisting patients with scheduling, rescheduling, and canceling appointments with UT Physicians.
  • Provide information to patients regarding healthcare services, procedures, and any necessary preparations for appointments.
  • Collaborate with healthcare providers and other departments to ensure efficient scheduling and address any scheduling conflicts. Verify patient demographics and insurance information during the scheduling process.
  • Handle a high volume of calls with professionalism, ensuring a positive patient experience.Follow HIPAA regulations to maintain patient confidentiality and privacy.


Healthcare Customer Service Representative

Memorial Hermann
09.2012 - 09.2015
  • Manage and coordinate healthcare appointments for patients within Memorial Herman Hospital. Utilize scheduling software to organize and optimize appointment slots for efficiency.
  • Communicate with patients to schedule, reschedule, or cancel appointments as needed. Ensure accurate and up-to-date patient information is recorded in the scheduling system.
  • Collaborate with medical staff to accommodate urgent or priority appointments. Provide excellent customer service by addressing patient inquiries and concerns regarding appointments.
  • Collaborate with other departments to streamline scheduling processes and improve overall patient experience. Stay informed about hospital policies, procedures, and any changes related to scheduling.


Education

High School Diploma -

Willowridge High School
Houston, TX

Skills

  • Claims Processing
  • Call Center Experience
  • Appointment Scheduling
  • Follow-Up Skills
  • Data Entry
  • Project management
  • Attention to detail
  • Problem-solving
  • Product knowledge
  • Insurance Verification
  • Customer service
  • Team collaboration
  • Time management
  • Problem Solving
  • Remote Work from home
  • Problem Escalation
  • Customer Service-Oriented
  • Customer Satisfaction
  • Exceeding Customer Expectations
  • Multitasking & Prioritizing

Timeline

Healthcare Customer Service Representative

Houston Methodist
03.2018 - Current

Call Center Scheduler

UT Physicians
09.2015 - 03.2018

Healthcare Customer Service Representative

Memorial Hermann
09.2012 - 09.2015

High School Diploma -

Willowridge High School

Similar Profiles

CREATE PROFILE
Princess Martel