PRINCESS MAYS
Columbia,SC
Summary
Friendly Skincare Consultant with 15 years of experience in sales and customer service. Driven and reliable individual skillful in building strong client bonds, stocking and reorganizing inventory and exceeding sales expectations. Committed to taking ownership and initiative to accomplish individual sales quotas. Licensed Esthetician certified in permanent cosmetic procedures. Experience includes skin care facials, waxing, peels, acne treatments and microdermabrasion.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Skin Care Specialist
Brazilian Wax Spa By Claudia
Columbia , SC
08.2021 - Current
- Suggested appropriate therapy based on current health of client.
- Analyzed skin condition and made appropriate product recommendations.
- Welcomed clients arriving for appointments.
- Performed waxing, body wrap application and gentle exfoliation to improve overall skin condition.
- Met sales goals by building customer relations and recruiting new customers, increasing likelihood of repeat business.
- Fostered friendly, warm and exceptional customer experience.
- Handled busy schedules and stayed on top of key deadlines.
- Assisted manager with daily spa operations.
- Performed over 100 facials, chemical peels and waxing procedures per week.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
Esthetics Student
Esthetic Learning Center
Columbia, SC
09.2020 - Current
- Maintained esthetics inventory and supplies for the medical spa business.
- Performed facials and other treatments such as chemical peels and microdermabrasions.
- Consistently received positive reviews
- Maintained esthetics inventory and supplies for Columbia laser and aesthetic.
- Sanitized and organized station and tools
- Kept detailed records of customer information and services provided to increase return customers.
- Performed over 35 facials, chemical peels and waxing procedures per week.
- Analyzed skin condition and made appropriate product recommendations.
- Sterilized equipment for patient treatments.
- Performed special anti-oxidant, acne and microdermabrasion facial services.
- Performed consultations for patients before scheduling treatments.
- Administered treatments such as chemical peels and microdermabrasion to more than 15 patients per week.
- Performed body treatments, including waxing, body wrap application and vibradermabrasion .
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
Customer Service Representative
Verizon Wireless
COL, SC
06.2012 - 10.2021
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Used accSS to keep records of customer interactions, customer accounts and file documents.
- Attracted potential customers by answering 30 OR MORE questions and suggesting information about other products and services.
- Recommended new promotional products, resulting in 30% increase in revenue in 2020.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Regularly exceeded daily sales and product add-on quotas.
Education
Associate of Applied Science - Master Aesthetician
Esthetic Learning Center
Columbia, Sc01.2021
Bachelor of Arts - Business Administration And Management
Benedict College
Columbia, SC05.2010
Skills
- Complaint resolution
- Good listening skills
- Creative problem solving
- Retail materials management
- Money handling abilities
- Relationship building and management
- Excellent team player
- Spa retail sales
Certification
- Licensed Esthetician - 03/10/2023
Timeline
Skin Care Specialist
Brazilian Wax Spa By Claudia
08.2021 - Current
Esthetics Student
Esthetic Learning Center
09.2020 - Current
Customer Service Representative
Verizon Wireless
06.2012 - 10.2021
Associate of Applied Science - Master Aesthetician
Esthetic Learning Center
Bachelor of Arts - Business Administration And Management
Benedict College