Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Princess Mc Vea

Customer Service
Graham,TX

Summary

Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. Reliable employee seeking position. Offering excellent communication and good judgment.

Overview

22
22
years of professional experience

Work History

Admin Specialist 1

King County Government
Seattle, Washington State
09.2014 - 10.2016
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Handled incoming and outgoing mail.
  • Resolved customer concerns efficiently to promote satisfaction and loyalty.
  • Handled client correspondence and tracked records to foster office efficiency. Handled Customers Calls incoming and returning calls.
  • Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
  • Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
  • Maximized quality assurance standards and controlled downtime to meet revenue targets.

Transit Bus Operator

Metro King County
Seattle, WA
01.1998 - 06.2014
  • Provided passenger assistance, collected fares and offered schedule and route information.
  • Operated with safety and skill to avoid accidents and delays.
  • Transported customers to and from scheduled Destinations.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Accepted and processed fares.
  • Maintained clean and neat shuttle for passenger comfort.
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Drove 50plus-passengers on 45ft or 65ft bus to and from terminal.
  • Provided information about area attractions and facility amenities.
  • Planned routes and made proactive adjustments using GPS apps to account for traffic problems.
  • Followed schedules precisely to completely daily routes.
  • Checked vehicle daily for maintenance needs, personally handled common upkeep and reported serious concerns to supervisor.
  • Maintained positive passenger relations with orderly bus environments and clear announcements for each stop.
  • Helped elderly passengers or those with limited mobility enter and exit bus.
  • Maintained frequent contact with dispatch to receive instructions and report on delays or incidents.
  • Completed daily reports covering trip details, vehicle maintenance actions and reportable incidents.
  • Protected passengers from harm and bus from excess damage by complying with traffic regulations.
  • Adapted travel plans to account for serious accidents and other problems rendering certain streets impassible.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.

Hospital Food Service Specialist

U.S. Military Facility
Fort Lewis McCord, WA
06.1985 - 09.1988
  • Managed menu planning, food and supply purchases and inventory coordination.
  • Applied knowledge of macronutrients and micronutrients to prepare healthy meals.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Operated as full-service food provider in Military establishment by taking orders, preparing meals and collecting payments.
  • Prepared components for foods such as soups, entrees and side dishes.
  • Maintained proper temperatures during storage, cooking and serving.
  • Utilized standard recipes to bake, fry, steam or otherwise prepare dishes.
  • Kept surfaces, tools and equipment clean and sanitized.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Learned other teammates' work tasks to train as backup.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
  • Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
  • Circulated kitchen area to receive work assignments and identify support tasks.
  • Plated hot meals and salads in aesthetically pleasing arrangements.
  • Cooked batches of food according to standard recipes.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.
  • Created appealing food arrangements for party trays and specialized orders.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Observed customer purchases in line and differentiated between standard portions.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity
  • Carried out day-to-day duties accurately and efficiently

Education

No Degree - ANEW Program Non-Traditional Employment For Women

Renton Technical College
Renton, WA
02.1987

No Degree - 94F10 Hospital Food Service Spec

Military
Ft Sam Houston Texas
12.1985

High School Diploma -

Garber High School
Essexville, MI
06.1985

Skills

  • Skilled in Mediation
  • Microsoft Word
  • Office Equipment Operation
  • Administrative Arrangements
  • Office Supplies and Inventory
  • Multitasking and Time Management
  • Time Management
  • Telephone Etiquette
  • Multi-Line Telephone Systems
  • Data Entry
  • Office Opening and Closing
  • Visitor Support
  • Attention to Detail
  • Filing

Timeline

Admin Specialist 1

King County Government
09.2014 - 10.2016

Transit Bus Operator

Metro King County
01.1998 - 06.2014

Hospital Food Service Specialist

U.S. Military Facility
06.1985 - 09.1988

No Degree - ANEW Program Non-Traditional Employment For Women

Renton Technical College

No Degree - 94F10 Hospital Food Service Spec

Military

High School Diploma -

Garber High School

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Princess Mc VeaCustomer Service