Princess Mendoza
Waukegan ,IL
Summary
Versatile and dynamic professional with a proven track record at McDonald's, adept in cash handling and decision-making. Excelled in customer service, significantly enhancing team performance through effective training and leadership. Demonstrates exceptional ability to resolve escalated customer issues, fostering a positive environment and achieving high satisfaction levels.
Experienced with team supervision, conflict resolution, and operational oversight. Utilizes leadership and problem-solving skills to maintain smooth operations. Track record of fostering teamwork and enhancing productivity.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Manager
Mcdonalds
01.2016 - 09.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Promoted a positive work environment through open communication and constructive feedback.
Certified Nursing Assistant
Advocate Condell Medical Center
12.2022 - 05.2023
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
Nurse Aide
Northshore Compassionate Care
02.2020 - 04.2023
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with daily living activities for patients, ensuring optimal independence and quality of life.
- Tended to patients with diverse medical conditions, including dementia, Parkinson''s disease, and diabetes, adapting care approaches accordingly.
- Assisted patients with mobility issues in areas such as beds, wheelchair usage, and automobile travel.
- Facilitated seamless transitions between shifts by delivering thorough reports on patients'' status at shift handover meetings.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Assisted with patient transfer and ambulation.
- Scheduled and accompanied client to medical appointments.
- Kept accurate records of patients' care, condition, and progress.
- Maintained strict infection control protocols while performing wound care, catheter care, and other medical procedures.
- Promoted patient socialization, self-care and development by recognizing and using patient strengths to motivate patient.
- Improved patient mobility by assisting with range-of-motion exercises, ambulation, and transfers.
- Enhanced patient comfort by providing exceptional personal care and maintaining a clean living environment.
Caregiver
Companion Services Of America
08.2019 - 08.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Shift Supervisor
Auntie Aunts
05.2018 - 03.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Education
Bachelor of Science - Nursing
Far Eastern University
Manila Philippines06-2011
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
Accomplishments
- Supervised team of [Number] staff members.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] through effectively helping with [Task].
- Resolved product issue through consumer testing.
- Collaborated with team of [Number] in the development of [Project name].
- Documented and resolved [Issue] which led to [Results].
Certification
- First Aid Certification
- CPR/AED Certification
- [Area of certification]
Timeline
Certified Nursing Assistant
Advocate Condell Medical Center
12.2022 - 05.2023
Nurse Aide
Northshore Compassionate Care
02.2020 - 04.2023
Caregiver
Companion Services Of America
08.2019 - 08.2022
Shift Supervisor
Auntie Aunts
05.2018 - 03.2020
Shift Manager
Mcdonalds
01.2016 - 09.2023
Bachelor of Science - Nursing
Far Eastern University
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