PRINCESS OGUEJIOFOR
LAUREL,MD
Summary
Detail-oriented Senior Business Analyst with several years of experience conducting analysis and research to come up with solutions to common business problems. Polished in formulating business improvement strategies and overseeing new technology and system implementation. Commercially-aware professional with in-depth knowledge of computing systems and project management techniques.
I excel in both Agile and Waterfall methodologies with over 6years of experience, i am Scrum master certified who have led cross-functional teams in Business Consulting.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Business Analyst
Navy Federal Credit Union
03.2022 - Current
- Led 3 Business Analysts in documenting clients requirements and implementing all parts of product lifecycle, serving as the liasion between clients and team to ensure alignment with goals.
- Developed business process models for identifying and documenting customer requirements.
- Analyzed existing systems and processes, identified gaps and recommended improvements.
- Created data flows to illustrate the flow of information between various stakeholders.
- Conducted stakeholder interviews to understand user needs and preferences.
- Reviewed system design specifications for completeness, accuracy, consistency, traceability and usability.
- Performed root cause analysis to determine underlying issues in complex problems.
- Documented test cases for validating system functionality against user requirements.
- Prepared cost and benefit analyses to support decision-making regarding potential solutions.
- Assisted in developing strategies for improving customer service operations efficiency.
- Researched industry trends and best practices related to business analytics tools and techniques.
- Collaborated with IT teams on the development of applications based on business requirements.
- Pinpointed inefficiencies in business processes and recommended improved policies.
- Delivered timely support by tracking issues and communicating resolutions to end users.
- Collaborated with stakeholders to define features, integrations and partnerships.
- Performed GAP analysis by identifying new technologies and documenting the enhancement to meet the end state requirements.
- Proficient in creating Business Requirement Documents (BRD), Functional Requirements Documents (FRD), Requirement Traceability Matrix (RTM).
Business Analyst
Acme Technologies Ltd.
02.2018 - 02.2021
- Evaluated consistency and importance of different intelligence data against needs to determine optimal courses of action.
- Assigned tasks to associates, staffed projects and updated all involved parties to enhance optimal business flow.
- Conducted market research to identify potential opportunities for new product development.
- Developed financial models and forecasts to support business decisions.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Created detailed process flows and user stories to document system requirements and design solutions.
- Prepared documentation summarizing findings from stakeholder meetings and workshops.
- Gathered feedback from end users regarding usability issues related to applications or systems.
- Developed reports using SQL queries to track progress against key performance indicators.
- Evaluated business processes for improvement opportunities through automation or streamlining.
- Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
- Identified needs of customers promptly and efficiently.
- Communicated with customers, competitors and suppliers to stay abreast of industry or business trends.
- Managed timely flow of business intelligence information to users.
Business Operations Analyst
Genpact Headstrong Capital Markets
01.2015 - 01.2018
- Executed performance with 100% accurate reporting and established service improvements.
- Ensured system, methodologies and procedures were followed from 0% errors.
- Owned 100% of the Incident , Request, Change and Escalation processes related to Core Ops support.
- Monitored, Controlled and Supported service delivery.
- Assisted in the development of performance metrics and KPIs to measure operational effectiveness.
- Designed workflow diagrams to improve operational efficiencies across departments.
- Developed training materials for new employees related to business operations processes.
- Participated in cross-functional teams to implement changes in business operations processes.
- Documented existing systems, processes, tools, applications. used by the organization.
- Evaluated vendor proposals against internal requirements when considering outsourcing options.
Education
Bachelor of Science - IT Management In View
University of Virginia
Charlottesville, VABachelor of Science - Banking And Finance
University of Nigeria, Nsukka
Enugu, NigeriaSkills
- Communication
- Leadership
- Problem Solving
- Data Analysis
- Collaboration
- Forecasting and planning
- Operations Analysis
- Technology architecture analysis
- Requirements Gathering
- Analytic Reasoning
- Stakeholder Management
- User Acceptance Testing
- Process Mapping
- KPI Tracking
- Operations Management
- Process Optimization
- Gap analysis
- Workflow Analysis
- Operational Reporting
- Strategic Planning
- Agile Methodology
- CRM Systems
- Cost-benefit analysis
- SQL
Certification
- Cerified Scrum Master (CSM)
- Project Management Professional (PMP) in view
- Certified and Infrastructure Security Agency (CISA)
Tools
- MS Office (Project, Word, Excel, Powerpoint, Outlook, Visio and Access.
- SalesForce
- Jira
- SAFe
- Kanban
- Sprints
- User Acceptance Testing
- Story Point
- Webinar
- Zoom
- SharePoint
- TeamViewer
Timeline
Senior Business Analyst
Navy Federal Credit Union
03.2022 - Current
Business Analyst
Acme Technologies Ltd.
02.2018 - 02.2021
Business Operations Analyst
Genpact Headstrong Capital Markets
01.2015 - 01.2018
Bachelor of Science - IT Management In View
University of Virginia
Bachelor of Science - Banking And Finance
University of Nigeria, Nsukka
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