Princess Onwubiko
Memphis,TN
Summary
Proven in enhancing customer satisfaction and loyalty, demonstrated through a successful tenure at Enterprise Rent-A-Car, I excel in problem-solving and guest services. Leveraging strong communication skills and tourism knowledge, I adeptly manage high-stress situations, boosting sales and efficiency. My approach ensures exceptional service standards, making a significant impact in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Hilton
08.2023 - 08.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Customer Service Representative
Enterprise Rent-A-Car
08.2020 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Ensured accurate client information was entered into the reservation system quickly and error-free, reducing data-entry mistakes.
- Helped customers make accommodations to fit needs by suggesting different amenities and packages for individual circumstances.
- Displayed excellent problem-solving skills when addressing complex booking situations or guest concerns, enhancing overall customer satisfaction levels.
- Adhered to company guidelines and regulations consistently, ensuring a high standard of professionalism in all aspects of the Reservation Specialist role.
Server
Longhorn Steakhouse
08.2017 - 12.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Increased sales significantly by upselling higher-end products to customers.
Education
Medical Esthetics
Cure Advanced Medical Aesthetics
Memphis, TN09.2022
Gateway Christian Homeschool
Memphis, TN12.2017
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Oral and written communications
- Listening Skills
- Registration processing
- Tourism Knowledge
Certification
CPR/first aid
Timeline
Front Desk Agent
Hilton
08.2023 - 08.2024
Customer Service Representative
Enterprise Rent-A-Car
08.2020 - 08.2023
Server
Longhorn Steakhouse
08.2017 - 12.2019
Medical Esthetics
Cure Advanced Medical Aesthetics
Gateway Christian Homeschool
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