Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Princess Pinkston

Smyrna ,DE

Overview

8
8
years of professional experience

Work History

Credit Assistant Specialist

Bank of America
07.2024 - Current
  • Handles incoming and outgoing calls with clients to address unpaid balances on unsecured accounts.
  • Facilitated payment agreements to recover unpaid debts.
  • Analyzes account histories to identify effective collection strategies.
  • Delivered exceptional customer service by addressing concerns and providing solutions.
  • Records all interactions precisely in the bank's system, maintaining adherence to regulatory standards.
  • Work with team members and supervisors to achieve collection goals.
  • Maintain strict confidentiality in accordance with debt collection regulations.

Operations Manager

The Ideal Venues LLC
05.2021 - Current
  • Hired, trained, and supervised events team members alongside Executive Director of Operations.
  • Performed thorough assessment of daily activities and distributed responsibilities fairly to team members.
  • Implemented and sustained regular cleaning and sanitation plan.
  • Coordinated weekly events team schedule and payroll.

Remote Communication Representative

Inovalon
11.2020 - 04.2021
  • Scheduled in-home and virtual health assessments for health plan members through outbound and inbound calls.
  • Coordinated patient appointments with healthcare providers and communication center nurses.
  • Simultaneously documented and collected clinical information using a computer program.
  • Maintained thorough documentation of patient and provider data following HIPAA guidelines.

Communication Technician

First Data
03.2019 - 03.2020
  • Handled ATM incident resolution initiated by automated monitoring tools.
  • Coordinated with ATM vendors and partners to rectify all malfunctions.
  • Conducted research on ATM functionality and maintained high-quality customer service.

Customer Repair Technician

Comcast Call Center
07.2017 - 03.2019
  • Applied troubleshooting techniques to effectively manage technical and account concerns over the phone.
  • Addressed and corrected customer account issues.
  • Promoted self-service solutions, & achieved monthly sales targets.

Education

High school or equivalent - Basic Studies

GED
Wilmington, DE

Bachelors - Marketing

Wilmington University
New Castle, DE

Skills

  • Operations Management (3 years)
  • Customer support (10 years)
  • Data collection and Entry (10 years)
  • 3 years of management experience
  • Excellent oral, written and presentation skills
  • Knowledge of fair hiring practices
  • Hiring and Onboarding
  • Experience with passive candidate sourcing
  • Active listening
  • Recruiting
  • Adaptability
  • Attention to detail
  • Relationship building
  • Confronting Bias
  • Emotional Intelligence
  • Prioritization
  • Executive Presence
  • Strong Integrity
  • Strong Ethics

Accomplishments

Consistently ranked in the top 20% of performance within the company for customer effectiveness.


Handled high volume of calls daily, averaging 100-150 calls per shift, while maintaining quality & compliance standards.


Provides excellent customer service by listening to customers concerns, offering solutions and explaining repayment options.


Recognized for professionalism and effective communication during challenging customer interactions.


Assumed Volunteer Event Manager role


Participated in several volunteer events in the community.


Assumed complaint manager role to ensure complaints were captured accurately.


Member of DE & Greater PHL Market Program


Member of BPG Delaware Philadelphia


Member of Lead for Women

Timeline

Credit Assistant Specialist

Bank of America
07.2024 - Current

Operations Manager

The Ideal Venues LLC
05.2021 - Current

Remote Communication Representative

Inovalon
11.2020 - 04.2021

Communication Technician

First Data
03.2019 - 03.2020

Customer Repair Technician

Comcast Call Center
07.2017 - 03.2019

High school or equivalent - Basic Studies

GED

Bachelors - Marketing

Wilmington University

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Princess Pinkston