Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Princess Powells

Phoenix,AZ

Summary

  • Diligent Warehouse Associate offering 1 year of comprehensive industry experience. Adept at loading and unloading trucks, shipping and receiving and order picking and packing. Reliable and safety-conscious with excellent freight labeling capabilities.
  • An experienced associate who brings 2+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
  • Dependable Server successful at providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Warehouse Worker

Amazon
02.2023 - Current
  • Unpacked and inspected all incoming shipments, addressing discrepancies with suppliers.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Sorted and delivered materials to different work areas and staff.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.

Server

Marriott
07.2022 - 01.2023
  • Processed orders and sent to kitchen employees for preparation.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Answered customers' questions, recommended items, and recorded order information.

Customer Care Representative

Walmart
04.2021 - 06.2022
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

High School Diploma -

Osseo Senior High School
Osseo, MN
06.2022

Skills

  • Order Picking
  • Receiving and Processing Shipments
  • Picking and Packing
  • Pallet Jack Operation
  • Lifts 50 pounds
  • Team Player
  • Exceptional customer service
  • Safe Food Handling
  • Calm and Professional Under Pressure
  • Following scripts
  • Customer Relations
  • Calm Under Pressure

Certification

  • Servsafe Training - 2023
  • Food Handler Training - 2023

Timeline

Warehouse Worker

Amazon
02.2023 - Current

Server

Marriott
07.2022 - 01.2023

Customer Care Representative

Walmart
04.2021 - 06.2022

High School Diploma -

Osseo Senior High School

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Princess Powells