Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Hobbies
Work Availability
Quote
Timeline
BusinessAnalyst
Princess Robinson

Princess Robinson

Baton Rouge,LA

Summary

Professional Objective: My immediate career goal is to obtain a position within the Medical Field, quality assurance, utilizing management skills, and training experience. While providing excellent patient care. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data entry, database management, and scheduling. Friendly Receptionist with a background in various office settings. Knowledgeable about security, service, and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and a resourceful approach.

Overview

11
11
years of professional experience

Work History

Substitute Teacher, K-12

IDEA Public Schools
BATON ROUGE, LA
03.2022 - Current
    • Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
    • Upheld classroom routines to support student environments and maintain consistent schedules.
    • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
    • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
    • Helped students develop life-long learning skills and good study habits.
    • Implemented outlined grading and assessment techniques to document growth, development and knowledge advancements during teacher absence.
    • Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles.
    • Administered and graded tests and quizzes and reported performance to primary teacher.
    • Collaborated with teaching staff to implement coordinated educational strategies and student support networks.

Home Daycare Provider

Brittany House
BATON ROUGE, LA
03.2020 - 09.2021
    • Crafted nutritious meals and kept lots of fresh fruit and vegetables on hand to prevent unhealthy snacking.
    • Balanced children's days between play, instruction and rest with well-designed schedules.
    • Maintained effective schedule balance between rest periods, active play and instruction.
    • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
    • Assisted children patiently through many different scenarios and modeled positive behaviors.
    • Offered children numerous opportunities throughout each week to get sunshine and exercise in yard and at local parks.
    • Promoted good social skills by helping children work through conflicts and leading many collaborative games.
    • Documented children's' daily activities for parents and discussed trends to identify any necessary interventions.

Home Health Aide

Michelle Brown
BATON ROUGE, LA
03.2019 - 02.2020
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
  • Developed rapport to create safe and trusting environment for care.
  • Provided transportation and appointments management.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.

Receptionist

Too Busy Trucking
Baton Rouge, Louisiana
08.2018 - 02.2019
  • Kept the reception area clean and neat to give visitors a positive first impression.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Directed incoming calls to internal personnel and departments routing to the best-qualified department.
  • Received sorted and distributed incoming mail and packages.
  • Managed over 50 customer calls per day.
  • Answered central telephone system and directed calls accordingly

Bank Teller

KeyBank
Dayton , Ohio
09.2017 - 07.2018
  • ,Performed customer transactions for money orders, cashier's checks, deposits, and withdrawals.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Prepared customer and ATM cash and change orders.
  • Maintained friendly and professional customer interactions.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Educated customers on use of banking websites and mobile apps.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates

Counselor/ Attendant

YMCA
Baton Rouge, LA
11.2015 - 09.2017
  • Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
  • Assessed clinical risk and danger to children and families and determined appropriate level of response and intervention.
  • Worked with prescribing professionals to get patients necessary medications.
  • Offered expert testimony for legal consultations and court hearings.
  • Identified risk and resiliency factors within individual youth, peer group, family, school, and community and develop strategies for intervention
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Communicated closely with other counselors to devise programs and activities based on developmental and academic levels

CNA Trainee

The Vosswood Nursing Center
Houston, Texas
03.2013 - 09.2015
    • Hospitality for patients
    • Assisted with patient daily routine
    • Took vitals
    • Changed bed and bath pans
    • Assist in bathing patients
    • Ensured regulatory compliance to JCAHO standards, and HIPPA
    • Utilize standard procedures in checking patient identity
    • Measured and recorded food and liquid intake and output to report changes to medical and nursing staff.
    • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
    • Provided care to patients throughout lifespan with consideration of aging processes, human development stages, and culture.
    • Furthered skills by actively taking part in employee training and taking classes to improve skills.

Daycare Teacher

United Rehabilitation Services
Dayton, OH
02.2014 - 02.2015
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Monitored students' academic, social and emotional progress and recorded in individual files.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.

Daycare Teacher

YMCA Child Development Center
Baton Rouge, Louisiana
03.2011 - 03.2013
  • Promoted sensory development by providing access to different textures.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Continually kept abreast of toy and child-related recalls and safety warnings.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Managed food inventory for 5-person center in accordance with nutritional guidelines.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.

Education

Associate of Science - Early Childhood Education

Baton Rouge Community College
Baton Rouge, LA
08.2023

Associate of Science - Diagnostic Medical Sonography

Baton Rouge Community College
Baton Rouge, LA
05.2022

High School Diploma -

Excelsior Christian Academy
Baton Rouge, LA
06.2011

Skills

  • Customer Complaint Resolution
  • Documentation and Reporting
  • Data Entry and Database Software
  • Reliable and Punctual
  • Attention to Detail
  • Visitor and Customer Relations
  • Verbal and Written Communication
  • Courteous and Professional
  • Positive Attitude and Energetic
  • Delivery Coordination
  • Multitasking and Prioritization
  • Customer Service-Oriented
  • Administrative Support
  • Personal Initiative
  • Conflict Resolution
  • Relationship building and management
  • Parent Communication
  • Discipline
  • Creative problem solving
  • Verbal and written communication

Accomplishments

  • Awarded "Employee of the Month" for delivering outstanding administrative support.

Languages

French
Native or Bilingual
Swahili
Native or Bilingual

Hobbies

My hobbies consists off, cooking,reading,writing poetry and songs. Watching classic television,helping others whom are possibly in need of emotional support,counseling or advice. And spending time with my family and friends.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

“Don’t wait until it’s too late to start being happy in life.”
Princess R

Timeline

Substitute Teacher, K-12

IDEA Public Schools
03.2022 - Current

Home Daycare Provider

Brittany House
03.2020 - 09.2021

Home Health Aide

Michelle Brown
03.2019 - 02.2020

Receptionist

Too Busy Trucking
08.2018 - 02.2019

Bank Teller

KeyBank
09.2017 - 07.2018

Counselor/ Attendant

YMCA
11.2015 - 09.2017

Daycare Teacher

United Rehabilitation Services
02.2014 - 02.2015

CNA Trainee

The Vosswood Nursing Center
03.2013 - 09.2015

Daycare Teacher

YMCA Child Development Center
03.2011 - 03.2013

Associate of Science - Early Childhood Education

Baton Rouge Community College

Associate of Science - Diagnostic Medical Sonography

Baton Rouge Community College

High School Diploma -

Excelsior Christian Academy

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Princess Robinson