Princess Robinson
MONTGOMERY,AL
Summary
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional client care and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in multiple fields including:
7 years of sales
4 years of warehouse experience (2 yrs. management)
3 years of marketing
3 years of experience in finance
2 years of remote work experience
2 years of eCommerce knowledge
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Auburn University At Montgomery
Montgomery, AL
02.2024 - Current
- Facilitated communication between different departments within the organization.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Compiled data from various sources into organized reports for review by management team.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Developed and maintained filing systems for confidential documents and records.
- Handled confidential documents in an organized fashion according to established protocol.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Proofread content for typo-free emails and documentation.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Lead Generator
Patterson Air Inc.
Montgomery , AL
07.2021 - 07.2024
- Analyzed customer needs and recommended appropriate products and services.
- Established relationships with prospects by following up on leads in a timely manner.
- Monitored industry trends and competitor activity to stay abreast of market changes.
- Developed effective scripts for making cold calls, managing conversations, and overcoming objections.
- Implemented strategies to increase lead conversion rate and maximize revenue opportunities.
- Assisted with marketing campaigns to drive lead generation initiatives.
Supervisor/ Wellness Coach
UPS
Montgomery, AL
11.2018 - 03.2022
- Ensured compliance with workplace safety regulations by providing training sessions for all warehouse members.
- Trained, mentored, coached, and evaluated staff as necessary.
- Collaborated with other departments to coordinate workflow processes between teams and ensure project alignment.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Conducted weekly meetings with team members to discuss upcoming tasks and production deadlines.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Directed and supervised team of 15-25 employees in daily operations.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Implemented quality control measures, significantly reducing error rates.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Complied with company policies, objectives and communication goals.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Performed regular inspections of equipment, facilities, and personnel safety practices.
- Supervised loading and unloading of small materials from incoming trucks.
- Analyzed data from reports generated by Warehouse Management System software.
- Enforced company policies related to employee conduct in the workplace.
- Provided leadership to motivate staff members to achieve performance goals.
- Complied with standards and protocol requirements regarding warehouse operations, shipping and receiving and material handling.
- Reconciled daily inventory in warehouse management system for tens of thousands of SKUs.
Overnight Stocker
Walmart
Montgomery, AL
08.2017 - 09.2018
- Worked collaboratively with other team members to achieve departmental goals.
- Built displays for special promotions, sales events and seasonal items as directed by supervisor.
- Organized shelves, racks and bins to ensure product availability.
- Received and stocked merchandise in a timely manner.
- Adhered strictly to safety regulations while handling heavy equipment such as forklifts and pallet jacks.
- Maintained an orderly appearance at all times throughout the store.
- Operated pallet jacks and other tools to unload trucks and move products throughout the store.
- Provided excellent customer service when assisting customers in finding desired items or answering questions about products or services offered.
- Assisted customers with locating items, retrieving merchandise from stockroom shelves and providing information on products.
- Followed proper procedure when dealing with hazardous materials such as chemicals or cleaning supplies.
- Maintained cleanliness of work area by sweeping, dusting and disposing of trash.
- Responded quickly to emergency situations during night shifts.
Task Force/Front End Cashier
Ulta Beauty Inc.
Montgomery, AL
04.2016 - 08.2017
- Greeted customers warmly and asked if they needed help.
- Informed customers of current sales promotions and discounts available.
- Provided accurate change to customers when making transactions.
- Resolved customer complaints in an efficient manner while maintaining excellent customer service standards.
- Processed customer payments using cash, debit cards, credit cards, gift certificates and vouchers.
- Followed company policies regarding returns and exchanges.
- Stocked shelves with merchandise and ensured that displays were organized attractively.
- Implemented special projects related to stocking such as reorganizing shelves or creating promotional displays.
- Reviewed sales promotion information and plan-o-grams to follow for product display.
- Maintained cleanliness of sales floor, including sweeping, dusting, and mopping as needed.
- Ensured all products were correctly priced and tagged before stocking shelves.
- Organized backroom areas, ensuring all items were properly stored and labeled.
- Broke down and discarded empty packaging and boxes after stocking products.
- Collaborated with team members to execute promotional displays quickly and accurately.
- Operated tracking scanners to update and maintain accurate inventory information.
Education
Business Psychology - Business
Auburn University-Montgomery
Montgomery, AL05-2025
Skills
- Research
- Strategic Planning
- Time Management
- Communication
- Organization
- Workflow Optimization
- Information Security
- Staff Management
- Microsoft Office Suite
- Sales Strategies
- Complex Problem-Solving
- Data Visualization
- Troubleshooting
- Project Management
- Performance Evaluations
Affiliations
- Exercise
- Reading
- Traveling
- Cooking
Languages
Spanish
Limited
French
Elementary
References
References available upon request.
Timeline
Administrative Assistant
Auburn University At Montgomery
02.2024 - Current
Lead Generator
Patterson Air Inc.
07.2021 - 07.2024
Supervisor/ Wellness Coach
UPS
11.2018 - 03.2022
Overnight Stocker
Walmart
08.2017 - 09.2018
Task Force/Front End Cashier
Ulta Beauty Inc.
04.2016 - 08.2017
Business Psychology - Business
Auburn University-Montgomery
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