PRINCESS SIMMONS
Temple Terrace
Summary
Experienced banking and operations leader with 20+ years of success in branch operations, customer relationship management, sales performance, cash controls, and regulatory compliance. Proven ability to lead teams, mitigate risk, grow deposits, and deliver exceptional customer experiences. Strong background in coaching, audits, scheduling, and day-to-day branch management.
Overview
25
25
years of professional experience
Work History
Personal Banker
Valley National Bank
Tampa
08.2024 - Current
- Build and maintain customer relationships through proactive follow-up and needs-based financial solutions
- Open and service personal accounts; assist with ATM, online banking, and transaction issues
- Process deposits, withdrawals, transfers, payments, and check cashing accurately and efficiently
- Identify sales opportunities and actively cross-sell loans, credit cards, and additional bank products
- Generate leads through outbound calls and referrals while meeting individual and branch goals
- Maintain strong knowledge of banking regulations, products, and compliance requirements
Member Support Representative
ID.me
Tampa
06.2024 - 08.2024
- Provided high-volume customer support via phone and email in a regulated environment
- Ensured compliance with privacy, security, and regulatory requirements
- Handled sensitive and confidential customer data with discretion
- Delivered timely, accurate resolutions in a fast-paced call center setting
Teller
Wells Fargo
Tampa
04.2023 - 04.2024
- Completed deposits, withdrawals, transfers, and foreign currency exchanges
- Balanced cash drawer daily with full accountability
- Delivered consistent, high-quality customer service aligned with branch service standards
- Adhered strictly to security, fraud prevention, and regulatory policies
- Assisted customers in person and by phone with account inquiries
Retail Supervisor
Best Buy
Bloomingdale
11.2000 - 09.2022
- Supervised daily operations for high-volume retail location
- Managed opening/closing procedures, cash handling, bank deposits, and reconciliation
- Coached and developed staff; supported recruiting and talent identification
- Resolved customer escalations and ensured policy compliance
- Created staff schedules to meet business needs and labor guidelines
- Monitored performance metrics to support revenue and service goals
Customer Experience Manager
Five Below
Bloomingdale
03.2020 - 04.2022
- Led front-end operations with responsibility for customer experience and cash controls
- Oversaw deposits, loss prevention, and SOP compliance
- Coached and motivated teams to achieve revenue and operational targets
- Managed staffing, scheduling, and daily business execution
- Drove strong customer relationships through personalized service
Administrative Support Team Supervisor
Macy’s
Gurnee
05.2018 - 03.2020
- Managed new-hire onboarding, HR system data entry, and orientation support
- Conducted monthly legal compliance audits
- Balanced vault operations and resolved cash discrepancies
- Performed daily and monthly cash office audits
Assistant Branch Manager, Operations
JPMorgan Chase
Evanston
02.2008 - 06.2009
- Managed daily branch operations including opening/closing, cash management, and scheduling
- Conducted audits to ensure accuracy and regulatory compliance
- Identified and mitigated transaction and operational risks
- Drove deposit growth through promotion of bank products and services
- Coached, trained, and mentored staff to deliver high-level customer service
- Assisted customers with account maintenance, transfers, and online banking
Education
High School Diploma -
Lane Tech High School
Chicago, ILSkills
- Branch & Teller Operations
- Team Leadership & Coaching
- Sales & Relationship Management
- Deposit Growth
- Cash Management & Vault Operations
- Risk Management & Compliance
- Customer Issue Escalation
- Performance Management
- Staff Scheduling & Workforce Planning
- Cross-Selling Financial Products
- Microsoft Office
- Salesforce
- ServiceNow
- Kronos
Volunteer Experience
Food Pantry Volunteer, Feeding Tampa Bay, 10/01/24, Performed quality control on donated goods, Monitored expiration dates and ensured food safety standards
Certifications And Expertise
- Customer Service (10+ years)
- Management (10+ years)
- Risk Management (10+ years)
- Human Resources (10+ years)
- Training & Development (10+ years)
- Recruiting & Hiring
- Accounts Payable
- Asset Management
Personal Information
Relocation: 1
Timeline
Personal Banker
Valley National Bank
08.2024 - Current
Member Support Representative
ID.me
06.2024 - 08.2024
Teller
Wells Fargo
04.2023 - 04.2024
Customer Experience Manager
Five Below
03.2020 - 04.2022
Administrative Support Team Supervisor
Macy’s
05.2018 - 03.2020
Assistant Branch Manager, Operations
JPMorgan Chase
02.2008 - 06.2009
Retail Supervisor
Best Buy
11.2000 - 09.2022
High School Diploma -
Lane Tech High School