Princess Smith
The Bronx,NY
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit client needs as transition into permanent housing.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Case Manager
Hudson Family Residence
10.2023 - Current
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assessed community needs and identified resources for social and community service programs.
- Participated in community events to promote services and engage with public.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Researched best practices and developed strategies to improve program outcomes.
- Provided leadership, guidance and support to staff members.
Job Readiness Coach
Northern Manhattan Improvement Cooperation
06.2022 - 08.2022
- Engaged with veterans, returning citizens, and migrant individuals and assessed eligibility for employment.
- Facilitated training with over 30 trainees for workshops such as successful interviewing skills.
- Created multimedia visual aids for workshops for unemployed workshops.
- Developed and delivered effective and engaging coaching sessions to improve performance.
- Utilized various coaching models and techniques to maximize client success.
- Key Contributions – Developed exams for trainees to demonstrate proficiency for job readiness.
Operations Assistant
Hostos Community College
08.2016 - 01.2020
- Screening, processing intake forms, and answering questions.
- Manage a calendar for a staff of 8 which includes scheduling, rescheduling and canceling appointment's based on student’s and staff’s availability.
- First point of contact resolution.
- Referring students to on-campus resources and community.
- Key Contributions – Created an online shared calendar for advisement.
Community Health Worker
Brookdale Center for Healthy Aging
05.2019 - 06.2019
- Worked with community health members and professionals to identify and expand awareness of community needs.
- Worked with community members and professionals to promote coordinate action to address the aging populations needs.
- Retrieved and reviewed research-related to the creative aging for the aging population.
- Planned, implemented, and evaluated specific programs to identify and address community health needs.
- Key Contributions- Contributed to the white paper which will be published.
Education
Bachelor of Arts - Psychology
City College
New York, NY01.2022
Bachelor of science - Public Health
Hunter College
New York, NY01.2020
Skills
- Excellent communication
- Detail-oriented
- Microsoft office proficient
- Individualized counseling
- Case management
- Active listening
- HIPAA compliance
- Performance tracking
- Critical thinking
- Treatment Planning
- Documentation and reporting
- Decision-making
- Risk assessment
Certification
CPR Certificate
ACS Mandated Reporter
Microsoft Office proficient
CARES Proficient
Financial Counseling Coach
Timeline
Case Manager
Hudson Family Residence
10.2023 - Current
Job Readiness Coach
Northern Manhattan Improvement Cooperation
06.2022 - 08.2022
Community Health Worker
Brookdale Center for Healthy Aging
05.2019 - 06.2019
Operations Assistant
Hostos Community College
08.2016 - 01.2020
Bachelor of Arts - Psychology
City College
Bachelor of science - Public Health
Hunter College
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