Summary
Overview
Work History
Education
Skills
Certification
Timeline
Personal Information
Generic

Princess Smith

Silver Spring,MD

Summary

Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Administrative Assistant/Scheduler

ACME STOVE
12.2024 - Current
  • Managed office communications, ensuring timely responses to client inquiries and coordination of services.
  • Developed and maintained efficient filing systems, enhancing document retrieval processes for team members.
  • Assisted in scheduling appointments and coordinating care plans for clients, improving service delivery efficiency.
  • Streamlined administrative workflows by implementing new software tools, resulting in improved operational effectiveness.
  • Trained new staff on office procedures and best practices, fostering a collaborative work environment.
  • Oversaw inventory management for office supplies, ensuring availability and cost-effectiveness of resources used.
  • Led initiatives to improve client feedback processes, driving higher satisfaction rates and service quality enhancements.
  • Maintained inventory of office supplies and placed orders.
  • Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
  • Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Established administrative work procedures to track staff's daily tasks.
  • Volunteered to help with special projects of varying degrees of complexity.

Administrative Assistant (Various positions as needed)

Robert Half Temp Agency
06.2016 - 09.2024
  • Providing administrative assistance, such as writing and editing emails, drafting memos, and preparing communications on the executive's behalf
  • Maintaining comprehensive and accurate records
  • Performing minor accounting duties
  • Organizing meetings, including scheduling, sending reminders, and organizing catering when necessary
  • Answering phone calls in a polite and professional manner
  • Welcoming visitors and identifying the purpose of their visit before directing them to the appropriate department
  • Managing the executive's calendar, including making appointments and prioritizing the most sensitive matters
  • Keeping up with paperwork, such as compiling receipts, recording travel expenses, and maintaining a timecard
  • Ensuring the executive's calendar is set up for success by scheduling meetings and tasks
  • Making travel arrangements for out of town events
  • Time management and ability to meet deadlines
  • Verbal and written communication skills
  • Strong organizational skills and ability to multitask
  • Problem-solving and decision making
  • Proactivity and self-direction
  • Interpersonal skills
  • Assisted in managing calendars and scheduling appointments for team members.
  • Coordinated communication between departments to streamline information flow.
  • Maintained organized filing systems to enhance document retrieval efficiency.
  • Supported preparation of reports and presentations using Microsoft Office Suite.
  • Handled incoming correspondence and directed inquiries to appropriate personnel.
  • Updated and maintained databases to ensure accurate record-keeping.
  • Participated in team meetings, taking notes and documenting action items.
  • Managed office supplies inventory, ensuring timely reordering when necessary.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Facilitated collaboration within team by organizing regular meetings and tracking project progress.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.

Talent Acquisition Specialist (Full Cycle Recruiting)

So Others Might Eat (SOME, Inc.)
03.2022 - 09.2024
  • Company Overview: Washington, DC
  • Liaising with the internal department to determine recruitment needs.
  • Schedule intake with hiring manager regarding new requisitions
  • Determining selection criteria, hiring profiles, and job requirements for vacant positions.
  • Sourcing potential candidates through online company career portals, recruitment sites, job boards, social platforms, as well as print media, posters, and flyers, when required.
  • Managing hiring processes via electronic Applicant Tracking Systems.
  • Evaluating applications and screening candidates via calls or emails, as well as facilitating pre-interview assessments.
  • Compiling interview questions and conducting in-person or video call interviews with shortlisted candidates.
  • Preparing hiring forecasts as part of the company's strategic planning.
  • Documenting processes and fostering good relationships with potential candidates and past applicants.
  • Developing hiring strategies and procedures in line with industry trends, as well as keeping informed of advancements in the field.
  • Salary negotiations/Sign on bonuses
  • Extending offer letters
  • Utilizing various job boards to identify qualified candidates.
  • Washington, DC

Recruiter Coordinator/Shift Scheduler-Promoted

Right At Home
04.2020 - 03.2022
  • Company Overview: Rockville, MD
  • Assist team with answering the phones to assist prospective candidates about company website on where or how to apply for one of our open positions and be a reliable source when providing excellent customer service over the phone.
  • Sourcing potential candidates through Apploi ATS
  • Interview potential candidates in-person and via zoom
  • Conduct phone screens and follow up with candidates who were unavailable during the time of the call.
  • Create orientation folders for all 3 offices
  • Utilize the company calendar system to inform each office of upcoming interviews, and meetings scheduled on a weekly basis through Microsoft teams and Microsoft outlook.
  • Complete background checks through an ATS tracking system or Manually.
  • Complete Reference checks through the ATS tracking system or Manually.
  • Update job description through the company ATS system and select all job boards provided through the system and submit job description to that specific job board.
  • Complete employee verifications by calling employers to verify work history.
  • Credentialing and interviewing Clinicians and other medical personnel
  • Sourcing and promoting current employees who have shown leadership and dedication within the organization.
  • Create and update folders for new hires and update files as needed.
  • Assist HR manager with pre-boarding and on-boarding duties once the new hire accepts the job offer.
  • Assist HR manager with offboarding by retrieving company property issued to the employee, Conduct an exit interview if both parties agree, delete the employee from the company system.
  • Create and send out job offer letters to qualified candidates who were interviewed whether via email or verbally.
  • Scheduling and filling open shifts that need coverage through clear care.
  • Utilize Quickbooks when reviewing timesheets and submitting payroll that would be peer reviewed with the Office Manager.
  • Drug testing and document results.
  • Keeping track of employee hours worked and avoiding overtime.
  • Assist operational manager with reviewing and submitting invoices for payment.
  • Rockville, MD

Administrative Support/Recruiter-On-call

G@C Hair salon
01.2014 - 02.2022
  • Company Overview: Wheaton, MD
  • Answer phones and greet visitors
  • Schedule appointments and maintain calendars
  • Schedule and coordinate staff and other meetings
  • Collate and distribute mail
  • Courier driver to pick up and drop of supplies
  • Prepare communications, such as memos, emails, invoices, reports and other correspondence
  • Write and edit documents from letters to reports and instructional documents
  • Create and maintain filing systems, both electronic and physical
  • Manage accounts and perform bookkeeping
  • Design and implement an overall recruiting strategy
  • Develop and update job descriptions and job specifications
  • Perform job and task analysis to document job requirements and objectives
  • Prepare recruitment materials and post jobs to appropriate job boards/newspapers/colleges etc
  • Source and recruit candidates by using databases, social media
  • Screen candidates resume and job applications
  • Conduct interviews using various reliable recruiting and selection tools/methods to filter candidates within schedule
  • Assess applicants' relevant knowledge, skills, soft skills, experience, and aptitudes
  • Onboard new employees in order to become fully integrated
  • Monitor and apply HR recruiting best practices
  • Provide analytical and well documented recruiting reports to the rest of the team
  • Act as a point of contact and build influential candidate relationships during the selection process
  • Promote company's reputation as 'best place to work'
  • Wheaton, MD
  • Streamlined hiring processes, reducing time-to-fill by implementing efficient interview scheduling.
  • Conducted thorough candidate assessments to ensure alignment with salon culture and values.
  • Collaborated with management to identify staffing needs and develop job descriptions.
  • Mentored junior recruiters on best practices in candidate sourcing and evaluation techniques.
  • Enhanced employee retention through effective onboarding and training initiatives for new hires.
  • Utilized applicant tracking systems to maintain accurate records of candidate interactions and statuses.
  • Analyzed recruitment metrics to refine strategies and improve overall hiring effectiveness.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Coordinated schedules to arrange management interviews with applicants.

Clinical Retrievals Specialist

FSSolutions
08.2020 - 10.2021
  • Reviewing patient orders
  • Requesting patient information from the collection site.
  • Provide required forms to complete patient orders
  • Follow up on drug screen and other testing per pending request
  • Call the site to request documentation to add to patient order
  • Communicate with team members effectively
  • Multitasking
  • Ability to work in a fast paced environment
  • Familiar with CRM software
  • Excellent organizational skills
  • Communicate with collection sites such as Labcorp, Concentra, and other collection sites as necessary.
  • Act a liaison between LabCorp, the customer base and patients
  • Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
  • Speak with customers in a courteous, friendly, and professional manner using protocol procedures
  • Inquire, clarify, and confirm customer requirements and understanding of the solution
  • Provide additional customer education and information as needed
  • Qualify and establish inbound new customers requesting LabCorp's products and services
  • Work in multiple databases to research complex issues and questions
  • Notify clients of test results in a timely and accurate manner
  • Review test forms for accuracy and report any discrepancies
  • Participate in activities designed to improve customer satisfaction and business performance
  • Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Administrative Assistant/Specimen Technician

Right At Home
01.2021 - 04.2021
  • Company Overview: Rockville, MD
  • Answer phones/transfer calls
  • Clocking in and clocking out caregivers, and adjusting scheduled shifts time per patient needs.
  • Review and submit monthly authorization forms for Respite and medicaid waiver patients.
  • Fax care notes and invoices for Long Term Care patients to the insurance company for payment.
  • Review monthly budgets to ensure patients are receiving the care approved by the state.
  • Assists with sales, marketing, and public relations efforts.
  • Assist with interviews, associate hiring, orientations, screens, and tests all applicants, and provides a positive candidate experience.
  • Consulting with the employer and identifying employment needs
  • Interviewing potential applicants regarding their skills, experience and education
  • Contacting references and performing background checks on applicants
  • Informing applicants about position details, including working conditions, benefits, and duties.
  • Maintains integrity in every interaction with caregivers and clients.
  • Ability to live the Right at Home vision, mission, and core values.
  • Ability to problem solve and make decisions in a fast-paced environment.
  • Plans organize, maintain office supplies, reviews faxes, and budgets in an efficient, productive manner.
  • Focuses on key priorities. Effectively juggles multiple projects. Anticipates reasonable contingencies.
  • Pays appropriate attention to details. Manages personal and professional time well.
  • Processes weekly and monthly invoices for Long Term Care Clients, Respite Clients, and VA clients.
  • Mails out weekly invoices to clients.
  • Manages incoming/outgoing mail
  • Utilizes and assist with maintaining organization of SharePoint files and documents
  • Rockville, MD

Administrative Assistant

IHCOS CARES ASSC-NON Profit
08.2018 - 07.2020
  • Provide support to CEO, multiple VPs, and other C-level Executives
  • Handle day to day communications for the director or managerial employees in the organization.
  • Answer the phones, transfer calls
  • Schedule/coordinate meetings for conferences
  • Provide Meeting Minutes per meeting in a timely manner
  • Manage payroll/review time sheets ADP
  • Job sourcing, interviewing candidates through ADP ATS.
  • Customer Support
  • Train new employees as needed
  • Create and implement new policies
  • Ability to multitask and assist clients in the absence of management
  • Ensuring that deadlines are met
  • Maintain office supplies and inventory and other order items
  • Provide excellent customer skills
  • Detailed oriented and comfortable working in any environment
  • Provide Exceptional communication skills
  • Ability to analyze and revise operating practices to improve efficiency
  • Train and teach clients with disabilities on becoming more independent such as answering the phones, providing both math and English worksheets for clients to study to become more proficient in their studies.
  • Maintain filing systems
  • Prepare reports
  • Inventory control
  • Proficiency in Microsoft
  • Administrative writing skills
  • Travel and meeting Arrangements

Medical Records Clerk & Medical Tele-Tracking Bed Controller

Shady Grove Adventist Hospital
06.2015 - 07.2018
  • Patient Check-In/ Check Out, performs accurate and complete Registration/Preregistrations and & Admissions
  • Sales
  • Customer Support
  • Maintain data collection and skills acquisitions files-Pre-Registrations in Labor Delivery department, Triage Registration in Emergency Department.
  • Performs departmental administrative functions as required. Answers all incoming telephone calls according to departmental telephone standards.
  • Verification of insurance, collect copays and provide authorization for patients, process claims and refunds
  • Provide forms for patients who are in need of insurance such as deco forms to apply for medical assistance
  • Coordinates patient transfers to other facilities, following all established steps and completes the Memorandum of Transfer (M.O.T.) for each transfer from the facility. No incidences of EMTALA encroachments.

Executive Assistant

Open Text
04.2014 - 06.2017
  • Provided full administrative support to CEO, multiple VPs and other C-Level Executives
  • Answering the Phones & Transferring calls through Cisco Communications
  • Scheduling conference rooms, Organizing Meetings
  • Scheduling work orders in a timely manner for any building maintenance issues
  • Providing safety and security to employees and visitors by documenting badges they are returned/ borrowed into our security system database.
  • Training new employees in the facilities Department about job requirements and protocol
  • Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics.
  • Conserves executive's time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications.
  • Maintain multiple executives' complex calendars, planning and scheduling meetings, conferences & teleconferences.
  • Books and coordinates all travel arrangements for executives.
  • Welcomes guests and customers by greeting them, in person or on the telephone, answering or directing inquiries.
  • Completes projects by assigning work to clerical staff, following up on results.
  • Prepares reports by collecting and analyzing information.
  • Provides historical reference by developing and utilizing filing and retrieval systems, recording meeting discussions.
  • Maintains office supplies inventory, ordering as needed.
  • Processing and completing expense reports.
  • Ensures operation of equipment by completing preventive maintenance requirements

Medical Receptionist-Temp Agency

Pulling Down the Moon-Fertility Clinic
01.2014 - 04.2014
  • Answering the phones / Organizing patient charts
  • Providing excellent customer service skills/Communication skills to patient
  • Knowledge of Medical Terminology

Executive Assistant to the President-Temp Agency

SAMHSA
06.2010 - 01.2014
  • Provide support to all administrative procedures
  • Manage all correspondence with staff and customers
  • Monitor office supply inventory
  • Make all required travel arrangements for staff and prepare efficient domestic and international travel itineraries
  • Design and maintain all departmental files and records and ensure compliance to all company policies and procedures and prepare various reports and documents
  • Prepare schedule and update all documents required for travel and expenses and provide an effective interface with the department and organization.
  • Maintain multiple executives' complex calendars, planning and scheduling meetings, conferences & teleconferences
  • Prepare and complete all personal activities required for projects and assist to edit all correspondence and prepare presentations for organization.
  • Perform research on all data and prepare required documents and maintain an efficient schedule for all travel arrangements and participate in various meetings.
  • Maintain record of all meetings and assist to transcribe information and manage all incoming communication and maintain communication with all visitors.
  • Assist all external clients to manage all project work and evaluate all operating procedures and recommend improvements to the same and train executive staff in all activities.
  • Administer all special projects and provide support to senior management to schedule all travel arrangements for staff and implement all logistics in all events and coordinate with finance and account payable departments to prepare budget and maintain track of all invoices, Maintain all confidential information.
  • Coordinate with all administrative assistance to gather all information and resolve issues and prepare various presentations in written documents and collaborate with internal and external partners for the same.

Education

Bachelor's - health administration

Grand Canyon University
09-2026

Medical Assistant- Certification - undefined

Everest Institute
06.2010

High School Diploma - undefined

John F. Kennedy High School
Silver Spring, MD
06.2005

Skills

  • CPR
  • Invoices
  • Training
  • Administrative Assistant
  • Microsoft Excel
  • Word
  • Receptionist
  • Outlook
  • Billing
  • Accounts Payable
  • Payroll
  • Medical Records
  • Triage
  • Data Collection
  • Medical Receptionist
  • Medical Terminology
  • Windows
  • Typing
  • Budgeting
  • Interviewing
  • Qualitative research interviewing
  • Medicare
  • Management consulting
  • Sales
  • EMR Systems
  • HIPAA
  • Developmental Disabilities Experience
  • Personal Assistant Experience
  • Employee Orientation
  • Office Management
  • Telecommunication
  • Transcription
  • Presentation Skills
  • Medical Scheduling
  • Computer Networking
  • Nonprofit management
  • WordPress
  • Google Suite
  • Social media management
  • QuickBooks
  • Supervising experience
  • Medical Office Experience
  • Medical Billing
  • Event Planning
  • Management
  • Analytics
  • Medical coding
  • Managed care
  • Recruiting
  • CPT coding
  • ICD-10
  • Behavioral health
  • Microsoft Word
  • Athenahealth
  • Project management
  • Adobe Acrobat
  • Construction
  • Driving
  • Delivery driver experience
  • Clerical Experience
  • Insurance Verification
  • Epic
  • ISO 9001
  • Human resources
  • Salesforce
  • Microsoft Access
  • Documentation review
  • Analysis skills
  • GCP
  • Clinical trials
  • Clinical research
  • FDA regulations
  • Records Management
  • Databases
  • Laboratory Experience
  • Administrative experience
  • Adobe Photoshop
  • Database management
  • Financial services
  • Event marketing
  • Mac OS
  • Classroom experience
  • Childcare
  • Bamboo
  • ADP
  • Leadership
  • Project management software
  • Keyword research
  • Medical collection
  • Customer retention
  • HRIS
  • Data management
  • Microsoft Powerpoint
  • Microsoft Office
  • Microsoft Outlook
  • Continuous improvement
  • FMLA
  • Employment & labor law
  • Information management
  • Technical support
  • Contracts
  • ATS
  • Live chat
  • Certified in Cardio Pulmonary Resuscitation
  • Certified HIPPA&OSHA training
  • Certified in Customer Service
  • Training in Conflict Resolution Workshop
  • Certificate in Ethics Orientation
  • Certificate in Security Awareness
  • Certificate in Privacy Awareness
  • Internet Explorer
  • Power Point
  • Coins Software-Accounting
  • Ability to operate Fax Machine, Copier, Scanner, and Typewriter
  • Negotiation
  • HR sourcing
  • Team management
  • Sourcing
  • Relationship management

Certification

  • Professional In Human Resources
  • CPR Certification

Timeline

Administrative Assistant/Scheduler

ACME STOVE
12.2024 - Current

Talent Acquisition Specialist (Full Cycle Recruiting)

So Others Might Eat (SOME, Inc.)
03.2022 - 09.2024

Administrative Assistant/Specimen Technician

Right At Home
01.2021 - 04.2021

Clinical Retrievals Specialist

FSSolutions
08.2020 - 10.2021

Recruiter Coordinator/Shift Scheduler-Promoted

Right At Home
04.2020 - 03.2022

Administrative Assistant

IHCOS CARES ASSC-NON Profit
08.2018 - 07.2020

Administrative Assistant (Various positions as needed)

Robert Half Temp Agency
06.2016 - 09.2024

Medical Records Clerk & Medical Tele-Tracking Bed Controller

Shady Grove Adventist Hospital
06.2015 - 07.2018

Executive Assistant

Open Text
04.2014 - 06.2017

Administrative Support/Recruiter-On-call

G@C Hair salon
01.2014 - 02.2022

Medical Receptionist-Temp Agency

Pulling Down the Moon-Fertility Clinic
01.2014 - 04.2014

Executive Assistant to the President-Temp Agency

SAMHSA
06.2010 - 01.2014

Medical Assistant- Certification - undefined

Everest Institute

High School Diploma - undefined

John F. Kennedy High School

Bachelor's - health administration

Grand Canyon University

Personal Information

  • Visa Status: Authorized to work in the US for any employer
  • Work Permit: Authorized to work in the US for any employer

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Princess Smith