Summary
Overview
Work History
Education
Skills
Timeline
Generic
Princess Staples

Princess Staples

Charlotte,NC

Summary

Methodical Revenue Cycle Specialist with strong attention to detail and in-depth understanding of billing procedures. Excellent planning and problem-solving abilities. Prepared to bring 23 years of related experience to a dynamic position with room for career growth.

Overview

27
27
years of professional experience

Work History

Revenue Cycle Specialist

Novant Health, Inc
09.2002 - Current
  • Reached out to insurance companies to verify coverage.
  • Resolved credit balances on patient accounts.
  • Processed refund over forty refund checks to guarantors and insurance companies daily.
  • Processed over one million dollars a day in insurance payments, adjustments, denials, electronic/lockbox receipts and other mail.
  • Assist with answering patient, insurance company, and clinic telephone inquiries.
  • Reports to manager problem and trends with payers and other departments on a regular basis. Also assist manager with suggestions for resolution of issues.
  • Identified and resolved payment issues between patients and providers.
  • Research credit balances by reviewing all payments and adjustments posted to patient’s account by looking at information posted in the practice management systems, explanation of • benefits, and payer websites to determine proper action needed.
  • Call guarantors to add demographic information to ensure proper delivery of documents to comply with HIPPA.

Customer Service Representative

First Union National Bank
07.1998 - 03.2002
  • Responded to customer requests for products, services, and company information.
  • Delivered prompt service to prioritize customer needs.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Met customer call guidelines for service levels, handle time and productivity
  • Processed wire transfers for millions of dollars a day
  • Quoted customers rates on savings and certificates of deposit.
  • Investigated and resolved customer inquiries and complaints by telephone for at least 75 plus customers a day.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

High School Diploma -

South Mecklenburg High School
8900 Park Rd, Charlotte, NC 28210
06.1991

Skills

  • Claims analysis
  • Verification of insurance coverage
  • Payment posting
  • Effective verbal and written communication skills
  • Healthcare billing expertise
  • HIPAA compliance
  • Coordinating documents

Timeline

Revenue Cycle Specialist

Novant Health, Inc
09.2002 - Current

Customer Service Representative

First Union National Bank
07.1998 - 03.2002

High School Diploma -

South Mecklenburg High School

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