Princess Staples
Charlotte,NC
Summary
Methodical Revenue Cycle Specialist with strong attention to detail and in-depth understanding of billing procedures. Excellent planning and problem-solving abilities. Prepared to bring 23 years of related experience to a dynamic position with room for career growth.
Overview
27
27
years of professional experience
Work History
Revenue Cycle Specialist
Novant Health, Inc
3701 Arco Corporate Drive Charlotte, NC 28277
09.2002 - Current
- Reached out to insurance companies to verify coverage.
- Resolved credit balances on patient accounts.
- Processed refund over forty refund checks to guarantors and insurance companies daily.
- Processed over one million dollars a day in insurance payments, adjustments, denials, electronic/lockbox receipts and other mail.
- Assist with answering patient, insurance company, and clinic telephone inquiries.
- Reports to manager problem and trends with payers and other departments on a regular basis. Also assist manager with suggestions for resolution of issues.
- Identified and resolved payment issues between patients and providers.
- Research credit balances by reviewing all payments and adjustments posted to patient’s account by looking at information posted in the practice management systems, explanation of • benefits, and payer websites to determine proper action needed.
- Call guarantors to add demographic information to ensure proper delivery of documents to comply with HIPPA.
Customer Service Representative
First Union National Bank
1525 W WT Harris Blvd
07.1998 - 03.2002
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Met customer call guidelines for service levels, handle time and productivity
- Processed wire transfers for millions of dollars a day
- Quoted customers rates on savings and certificates of deposit.
- Investigated and resolved customer inquiries and complaints by telephone for at least 75 plus customers a day.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
High School Diploma -
South Mecklenburg High School
8900 Park Rd, Charlotte, NC 2821006.1991
Skills
- Claims analysis
- Verification of insurance coverage
- Payment posting
- Effective verbal and written communication skills
- Healthcare billing expertise
- HIPAA compliance
- Coordinating documents
Timeline
Revenue Cycle Specialist
Novant Health, Inc
09.2002 - Current
Customer Service Representative
First Union National Bank
07.1998 - 03.2002
High School Diploma -
South Mecklenburg High School