Princess Stephen
Kentwood,LA
Summary
State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.
Overview
28
28
years of professional experience
Work History
Chiropractic CA/Office Manager
the Culminating Chiropractic Clinic
Amite, LA
12.2023 - 03.2025
- Ensured prompt communication between patients and chiropractors through accurate message taking and relaying information as required.
- Assisted chiropractors in delivering quality care through thorough patient record-keeping and documentation.
- Assisted in marketing efforts to attract new clients to the chiropractic practice through social media engagement and community outreach events participation.
- Contributed to a pleasant atmosphere within the chiropractic office by fostering an environment of teamwork, open communication, and mutual respect among staff members.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Assisted chiropractor during patient exams to implement treatment plans quickly.
- Managed patient appointments to ensure smooth clinic operations, reducing wait times and improving patient satisfaction.
- Organized various marketing initiatives to promote the chiropractic office within the community, attracting new patients and boosting overall awareness of services offered.
- Managed daily operations of the chiropractic office, ensuring a smooth workflow for patients and staff alike.
Chiropractic Assistant
Addington Chiropractic
Amite, LA
02.2016 - 12.2023
- Document vital signs and health history for patients in clinic and hospital environments.
- Direct patients to exam rooms, fielded questions and prepared for physician examinations.
- Gather forms and copied insurance cards to collect patient information for billing and insurance filing.
- Sanitize, restock and organize exam rooms and medical equipment.
- Perform electric muscle stimulation, massage and mechanical traction.
- Collect and document patient medical information such as blood pressure and weight.
- Contact insurance carriers to determine patients' coverage and sent invoices for services rendered.
- Liaised with patients and address inquiries, appointment requests and billing questions.
- Oriented and trained new staff on proper procedures and policies.
- Perform clerical duties, such as word processing, data entry, answer phones and filing.
- Efficiently perform insurance verifications, pre-certifications and pre-authorization functions.
Travel CNA
Attic Angles
Middleton, WI
09.2022 - 12.2022
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment
- Supported needs of 12 residents under Assistant Living
Travel CNA
Windsor Care Center
Monterey, CA
03.2022 - 06.2022
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained clean, safe and well-organized patient environment.
- Assist with ADL's
- Supported needs of 12 + residents under long-term care
CNA
Private Employer/Steven Brooks
Amite, LA
05.2019 - 03.2022
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Cared for residents in home and delivered high-quality support to meet needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
Custodian
Florida Parishes Human Services Authority
Hammond, Louisiana
04.2021 - 06.2021
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Receptionist
Shear Prodigy Salon
Hammond, LA
06.2012 - 05.2017
- Confirmed\set appointments, communicated with clients and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Restocked supplies and placed purchase ordes to maintain adequate stock levels.
Customer Service Representative
General Dynamics IT
Bogalusa, LA
09.2013 - 03.2014
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
Direct Service Worker
Helping Hands Health Services
Roseland, LA
02.2011 - 09.2014
- Monitored progress and documented patient health status changes to keep care team updated.
- Maintained clean, safe and well-organized patient environment.
- Supervised daily activities and provided assistance to staff.
- Assisted disabled clients to support independence and well-being.
- Assisted with daily living activities, running errands and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Transported clients to and from medical appointments with safety and efficiency.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Recorded status and duties completed in logbooks for management.
Assistant Store Manager
Family Dollar
Franklinton, LA
11.2012 - 06.2013
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
Cashier
Stage Stores
Amite, LA
05.2010 - 06.2012
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Worked flexible schedule and extra shifts to meet business needs.
- Reviewed weekly sales ads and monitored price changes.
- Collected and authorized payments of guests.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Certified Nursing Assistant
Heritage House Nursing Home
Baton Rouge, LA
01.1998 - 01.2000
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
Certified Nursing Assistant
Capital House Nursing & Rehab Center
Baton Rouge, LA
05.1997 - 01.1998
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Transported patients between rooms and appointments or testing locations.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Maintained best-in-class standards for individualized care in 25-30 bed unit by continuously checking in with patients and families and quickly providing care
Education
Nursing Assistance
Med-Advance
Baton Rouge, LA12.2021
Medical Insurance Billing And Coding
Compass Career College
Hammond, LA2015
Nursing Assistance
Camelot College
Baton Rouge, LA2007
High School Diploma -
Jewel M. Sumner High School
Kentwood, LA05.1990
Skills
- HIPAA Compliance
- Filing
- Medical terminology
- Customer service
- Payment collection
- Patient-focused care
- Recording Vital Signs
- Companionship and Emotional Support
- Direct Patient Care
- Patient Information Collection
- Monitoring patient progress
- Transporting patients
- Feeding assistance expert
- EMR / EHR
- Dementia and Alzheimer's knowledge
- Supporting Personal Needs
- Preparing Meals
- Patient Relations
- Bathing
- Compassionate caregiver
- Inpatient and outpatient care
- Trustworthy companion
- Recording vital signs
- Conducting intakes
- Supporting personal needs
Timeline
Chiropractic CA/Office Manager
the Culminating Chiropractic Clinic
12.2023 - 03.2025
Travel CNA
Attic Angles
09.2022 - 12.2022
Travel CNA
Windsor Care Center
03.2022 - 06.2022
Custodian
Florida Parishes Human Services Authority
04.2021 - 06.2021
CNA
Private Employer/Steven Brooks
05.2019 - 03.2022
Chiropractic Assistant
Addington Chiropractic
02.2016 - 12.2023
Customer Service Representative
General Dynamics IT
09.2013 - 03.2014
Assistant Store Manager
Family Dollar
11.2012 - 06.2013
Receptionist
Shear Prodigy Salon
06.2012 - 05.2017
Direct Service Worker
Helping Hands Health Services
02.2011 - 09.2014
Cashier
Stage Stores
05.2010 - 06.2012
Certified Nursing Assistant
Heritage House Nursing Home
01.1998 - 01.2000
Certified Nursing Assistant
Capital House Nursing & Rehab Center
05.1997 - 01.1998
Nursing Assistance
Med-Advance
Medical Insurance Billing And Coding
Compass Career College
Nursing Assistance
Camelot College
High School Diploma -
Jewel M. Sumner High School
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