Princess StPaul
Baldwin,NY
Summary
Dependable and courteous professional with several years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Clarity insurance agency
Queens , NY
03.2023 - Current
- Investigated suspicious or fraudulent claims and reported findings to management.
- Responded to customer inquiries via phone, email, and in person.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Resolved customer complaints related to insurance claim processing.
- Updated daily log book with information about visitors entering the premises.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
Assistant Manager
Uncut Lounge and Restaurant
Miami, FL
07.2019 - 01.2023
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Ensured compliance with all food safety regulations and sanitation standards.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
Receptionist Administrator
AllState
Queens, NY
03.2016 - 06.2019
- Supported HR team by conducting new hire orientations or onboarding sessions for new employees.
- Coordinated meetings between internal departments and external partners and clients.
- Provided assistance with payroll processing when needed.
- Responded promptly to emails from customers and other departments within the organization.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Facilitated payment processing for premium payments and renewals.
Education
Associate of Science - Business
LaGuardia Community College of The City University of New York
Long Island City, NY05-2013
Timeline
Front Desk Receptionist
Clarity insurance agency
03.2023 - Current
Assistant Manager
Uncut Lounge and Restaurant
07.2019 - 01.2023
Receptionist Administrator
AllState
03.2016 - 06.2019
Associate of Science - Business
LaGuardia Community College of The City University of New York
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