Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Princess Talbott

Edgewater,Maryland
Princess Talbott

Summary

Driven by a strong work ethic and exceptional customer service skills, I excelled in my work, enhancing guest satisfaction through meticulous attention to detail and effective communication. My ability to multitask and lead teams under pressure led to a significant improvement in service efficiency and customer rapport, showcasing my reliability and adaptability in fast-paced environments.

Overview

7
years of professional experience

Work History

Renditions Golf

Server
09.2023 - Current

Job overview

  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Family Friend

Home Health Aide
01.2023 - 01.2024

Job overview

  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Assisted disabled clients to support independence and well-being.
  • Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
  • Followed nutritional plans to prepare optimal meals.
  • Provided transportation and appointments management.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
  • Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
  • Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
  • Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
  • Managed complex wound care under the supervision of a registered nurse, facilitating timely healing processes.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Provided direct personal care and administrative services to clients.

HealthReleaf

Medical Assistant
11.2021 - 10.2022

Job overview

  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.

Seven2Seven Medical Services

Medical Assistant
06.2020 - 10.2021

Job overview

  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
  • Streamlined patient check-in process, reducing administrative burden for medical staff.
  • Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
  • Contributed to clean and safe clinic environment by adhering to sanitation protocols.

ComForCare HomeCare

CNA
12.2019 - 04.2020

Job overview

  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.

Outback Steakhouse

Restaurant Hostess
06.2019 - 12.2019

Job overview

  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
  • Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
  • Adapted to various dining room configurations during private events or seasonal changes, maximizing available space for optimal guest flow.
  • Complied with food safety and food hygiene regulations to safeguard public health.
  • Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
  • Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Backed up servers by checking on tables and retrieving items for guests.

The Greene Turtle Sports Bar & Grille

Restaurant Hostess
04.2019 - 09.2019

Job overview

  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Checked in with servers to confirm preparedness before seating customers.
  • Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
  • Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.

Mission BBQ

Restaurant Team Member
09.2017 - 05.2018

Job overview

  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Greeted guests pleasantly and answered menu questions.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
  • Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
  • Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
  • Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
  • Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
  • Prepared food orders, cooking on grill and operating fry station.
  • Cultivated warm relationships with regular customers.
  • Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Operated register to process payments and collect cash payment for order totals.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
  • Used cash registers and calculators to prepare bills, accept payments and make change.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cleaned and organized kitchen, dining and service areas.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Adjusted food preparation methods in accordance with customer requests.
  • Utilized POS system to receive and process food and beverage orders.
  • Processed customer payments and balanced cash drawers.

Education

Anne Arundel Community College
Arnold, MD

from General Studies

University Overview

It Works Learning Center
Annapolis, MD

Certificate from CNA/GNA
10.2019

University Overview

South River High School
Edgewater, MD

High School Diploma
06.2018

University Overview

Skills

Strong Work Ethic

Timeline

Server
Renditions Golf
09.2023 - Current
Home Health Aide
Family Friend
01.2023 - 01.2024
Medical Assistant
HealthReleaf
11.2021 - 10.2022
Medical Assistant
Seven2Seven Medical Services
06.2020 - 10.2021
CNA
ComForCare HomeCare
12.2019 - 04.2020
Restaurant Hostess
Outback Steakhouse
06.2019 - 12.2019
Restaurant Hostess
The Greene Turtle Sports Bar & Grille
04.2019 - 09.2019
Restaurant Team Member
Mission BBQ
09.2017 - 05.2018
Anne Arundel Community College
from General Studies
It Works Learning Center
Certificate from CNA/GNA
South River High School
High School Diploma

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Princess Talbott