Princess T. Asencio
Lake Stevens,WA
Summary
Professional and experienced tool rental specialist with focus on delivering high-quality customer service and efficient equipment management. Strong team player known for adaptability and reliability in supporting colleagues and meeting changing demands. Skilled in equipment maintenance, troubleshooting, and inventory management, with steadfast commitment to achieving results and driving customer satisfaction.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Tool Rental Associate/ Lumber and Building Materials
Home Depot
11.2023 - Current
- Managed reservation system efficiently, ensuring availability of requested tools for customer pick-up dates.
- Educated customers on proper tool maintenance, prolonging the lifespan of rented equipment.
- Inspected returned items for damage or wear, assessing repair needs or replacement decisions accordingly.
- Streamlined tool rental processes for improved efficiency and faster customer service.
- Resolved customer complaints professionally and effectively, maintaining a high level of satisfaction among patrons.
- Provided friendly, attentive service to all customers, fostering positive relationships and repeat business.
- Regularly updated knowledge of industry trends, staying current on new tools and technologies available for rent.
Peer Navigator
Everett Community College
03.2022 - Current
- Enhanced student engagement by providing personalized support and resources tailored to individual needs.
- Supported fellow Peer Navigators through regular team meetings and debriefing sessions, sharing best practices and providing constructive feedback.
- Coordinated referrals for additional services like counseling or housing assistance, for students in need.
- Established trust with students through empathetic listening and understanding, fostering trust and open communication.
- Advocated on behalf of students to address systemic barriers that impeded access to essential services or resources.
- Greeted incoming visitors and students professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with students, and updated student records.
- Supported development of program materials to advance inclusion and diversity awareness,
Manager
Grocery Outlet
11.2021 - Current
- Closing all the registers and cleaning the front end
- Stocking up the registers with cool stuff and refilling the refrigerators
- Rotated merchandise and displays to feature new products and promotions.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Participant
02 Outdoor Opportunities
03.2019 - Current
- Used enthusiasm to get students to help out when we were in volunteering projects
- Always had a Positive outlook on situations
- Helped raise $239 for the Rainier valley food bank with other 02 participants
- Help get other participants out of their comfort zone
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
Sales Associate
PINK
09.2021 - 12.2021
- Opened fitting rooms and cleaned them out after each use
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Buyer/ Sales Associate/ Manager
Plato’s Closet
07.2020 - 09.2021
- Taking on more responsibility and helping crew members with task when needed
- Tagging items at the end of day and back stocking them
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed and motivated employees to be productive and engaged in work.
- Analyzed sales trends to identify slow-moving items, recommending actions such as price adjustments or promotional campaigns for improved profitability.
- Implemented loss prevention strategies, minimizing shrinkage and safeguarding company assets from theft or damage.
- Contributed to ongoing process improvements by identifying inefficiencies within the consignment workflow and proposing solutions for enhanced operations.
Summer Camp Counselor
TerraForma Education
06.2019 - 08.2019
- Company Overview: Terra-Forma Education meets at two convenient locations in North and South Seattle
- Led Camp Games, and discussions
- Set up snack time, and arts and craft spots
- Put bins up in the car or in the shed where we held most of the gear we needed throughout the day
- Took pictures for a website and for parents
- Terra-Forma Education meets at two convenient locations in North and South Seattle
Participant
Nayla
09.2017 - 06.2019
- Participated in discussions and eventually learned how to lead discussions politely
- Started to volunteer more and ask questions
- Made it comfortable for others who were new, or just now coming into the program
- Got more involved with my culture
- This was important for me because I'm Native American and wanted more students who were Native American to participate as well as made the environment of others felt welcome so they would want to come back
Education
No Degree - Agriculture, Food And Environmental Sciences
South Dakota State University
Brookings, SD01-2022
High School -
Garfield High School
01.2021
Skills
- Leadership
- Creative
- Determination
- Dependability
- Safety procedures
- Customer service
- Team leadership
- Decision-making
Awards
Most Inspirational, Wrestling, 2018-2019
Activities
- Wrestling, 2019-2020
- UW CHPA, 2020
- HPV Club, 2020
- Track, 2018-2021
- Seattle Quinceanera Expo, 2020
Certification
- Forklift Certification
- OSHA Certified
- hippa hippatraining 2022,05
Timeline
Tool Rental Associate/ Lumber and Building Materials
Home Depot
11.2023 - Current
Peer Navigator
Everett Community College
03.2022 - Current
Manager
Grocery Outlet
11.2021 - Current
Sales Associate
PINK
09.2021 - 12.2021
Buyer/ Sales Associate/ Manager
Plato’s Closet
07.2020 - 09.2021
Summer Camp Counselor
TerraForma Education
06.2019 - 08.2019
Participant
02 Outdoor Opportunities
03.2019 - Current
Participant
Nayla
09.2017 - 06.2019
No Degree - Agriculture, Food And Environmental Sciences
South Dakota State University
High School -
Garfield High School
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