Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Hi, I’m
Princess Terrell
Riverdale,GA
Summary
Overview
17
years of professional experience
1
Certificate
Work History
Chili's Restaurant Grill & Bar
District Manager
01.2016 - 12.2023
Job overview
- Supervised 3 locations to enforce high-quality standards of operation.
- Built positive and productive relationships with store and field leadership.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Modeled best practices for sales and customer service.
- Coordinated with other district managers to actualize performance improvement strategies.
Applebee's Grill + Bar
Restaurant District Manager
12.2011 - 01.2016
Job overview
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Carefully interviewed, selected, trained, and supervised staff.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Led and directed team members on effective methods, operations, and procedures.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Old Navy, Gap
Retail District Manager
01.2007 - 12.2011
Job overview
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Controlled store inventory and reviewed cash handling and operations reports.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Trained and developed new employees for ease of transition into team.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Exhibited excellent people skills during interaction with employees and customers.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Answered questions about store policies and addressed customer concerns.
- Completed daily paperwork and computer entry of sales data as established by management.
Education
Georgia State University: Perimeter CollegeDunwoody, GA
Associate of Science from Business Management
University Overview
InterContinental Academy Lakeland, FL
High School Diploma
University Overview
Skills
- Staff Recruiting
- Revenue Generation
- Business Development
- Projections Development
- Financial Management
- Strategic Planning
- Profitability Optimization
- Market Research
Timeline
District Manager
Chili's Restaurant Grill & Bar
01.2016 - 12.2023
Restaurant District Manager
Applebee's Grill + Bar
12.2011 - 01.2016
Retail District Manager
Old Navy, Gap
01.2007 - 12.2011
Georgia State University: Perimeter College
Associate of Science from Business Management
InterContinental Academy
High School Diploma
- Georgia Manager Food & Safety Certification
Certification
- Georgia Manager Food & Safety Certification
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