Princess Walters
Chicago,IL
Summary
Professional with experience in hospitality management and guest services. Focused on team collaboration and achieving results, adapting seamlessly to changing needs. Skilled in customer service, increasing revenue, and conflict resolution. Known for reliability, strong communication skills, and leadership abilities.
Overview
5
5
years of professional experience
Work History
Front Desk Supervisor
Hilton Garden Inn Hotel
03.2024 - Current
- Oversee the daily operations of the front desk ensuring that all obligations are met.
- Collect room deposits, fees, and payments.
- Assist in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.
- Monitor inventory levels of office supplies, placing orders as needed to avoid shortages or delays in daily tasks.
- Coordinate with housekeeping staff to ensure rooms are ready for incoming guests in a timely manner.
- Manage all guest inquiries,complaints, and request in a timely matter.
Guest Service Agent
Palmer House Hilton
07.2022 - 03.2024
- Conventional hotel background
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Monthly goals consistently met or exceeded
- Supportive to all team members assisting them with their weaknesses as much as possible.
- Maintained 2nd place in incentive program and has sold over $120,000 in hotel revenue for 2023
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Well trained in OnQ and also Pep
Retail sales agent
Comcast Xfinty store
01.2021 - 07.2022
- Increased sales by providing exceptional customer service and product knowledge.
- Recommended complementary purchases to customers, increasing revenue.
- Exceeded monthly goal expectations
- Participated in regular staff training sessions to stay updated on product offerings and company policies.
- Explain and promote new products and policies to guest
- Generate leads
- Capable of understanding new information at a rapid pace
- Helped customers complete purchases, locate items, and join reward programs.
Mobile Patrol Supervisor
Gardaworld
02.2020 - 03.2022
- Conduct patrols on foot and within vehicle
- Manage team post orders
- Respond to incidents within the building
- Coordinate with leasing office making sure all request are fulfilled
- Ensure that all areas are secure
Education
Diploma -
CVCA Career Academy
Chicago, IL06.2009
Skills
- Guest Relations
- Time Management
- Reservations Management
- Problem-solving skills
- POS System Operation
- Goal-Oriented
- Relationship Building
- Exceptional customer service
Timeline
Front Desk Supervisor
Hilton Garden Inn Hotel
03.2024 - Current
Guest Service Agent
Palmer House Hilton
07.2022 - 03.2024
Retail sales agent
Comcast Xfinty store
01.2021 - 07.2022
Mobile Patrol Supervisor
Gardaworld
02.2020 - 03.2022
Diploma -
CVCA Career Academy
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