Princess Ward
Parkville,MD
Summary
Commitment To Excellence Award given by Maryland Express Tag and Title
Overview
7
7
years of professional experience
Work History
Manager Associate
Hertz
07.2025 - Current
- Assisted customers both over the phone an in person
- Resolved customer concerns by contacting other departments and resolving their issues.
- Improved our reviews by providing stellar customer service and reminding customers to tak the survey.
- Assisted the Branch manager in training new associates.
Title Associate
Maryland Express Tag an Title
06.2024 - 07.2025
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Increased client retention rate by building strong relationships and providing exceptional customer service throughout the entire transaction process.
- Improved company reputation by consistently delivering high-quality work and maintaining excellent communication with clients and colleagues.
Business Analyst Intern
TRACKS LLC
04.2020 - 03.2021
- Learned how to use a Requirement Document to compare a software project to the expectations of the client.
- Wrote User Stories to reflect the requirements in the requirement document.
- Assisted the lead Business Analyst with specifying that the requirements made by the client were present in software being built.
- Described the requirements for software components in User Story format.
- Referred two interns and managed communication between them and the Lead Business Analyst using both formal and informal meetings to provide guidance and support.
- Created and utilized a schedule to practice self-discipline while learning on the job.
- Virtual
Desk Associate
University of Maryland
11.2019 - 01.2021
- Received calls from residents, faculty, parents and or anyone with a concern about the residential facilities on campus.
- Input qualifying issues into the FMS system and immediately deployed maintenance employees for emergency issues.
- Relayed relevant information to callers and acted as a point of reference about the university and other services.
- Audited and dispersed keys to the residential facilities on campus to residential facilities employees.
- Communicated effectively and efficiently with people of different backgrounds to ensure a positive living experience for residents.
Sales Associate
Hudson News
05.2019 - 11.2019
- Cashiering, and working with customers on a daily basis increased my people skills and gave me the ability to remain calm and efficient under pressure from other people.
- Learned to relate to people of all kinds of backgrounds
Education
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University of Maryland Global Campus
Adelphi, MD05.2025
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University of Maryland
College Park, MD01.2020
Skills
- Customer Service
- Communication
- Problem solving
- Money handling
- Stress management
- Attention to detail
- Multitasking
- Reliability
Timeline
Manager Associate
Hertz
07.2025 - Current
Title Associate
Maryland Express Tag an Title
06.2024 - 07.2025
Business Analyst Intern
TRACKS LLC
04.2020 - 03.2021
Desk Associate
University of Maryland
11.2019 - 01.2021
Sales Associate
Hudson News
05.2019 - 11.2019
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University of Maryland Global Campus
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University of Maryland