Overview
Work History
Education
Skills
Timeline
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Princess Woods

PHILADELPHIA,PA

Overview

16
16
years of professional experience

Work History

Intake Representative

MedScope A Division Of Medical Guardian
06.2022 - Current
  • Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures. Enter patient information into a database, and verify health insurance coverage.
  • Enhanced office productivity by handling high volume of callers per day.
  • Explained eligibility requirements, application details.
  • Trained new intake staff to deliver high-quality client care.

CUSTOMER CARE SPECIALIST

Medical Guardian
06.2017 - Current


  • Resolves all customers issues with regards to billing, shipping, or products
  • Follow up with department’s regularly to ensure appropriate changes were made to resolve customers problems.
  • Accurately tracked and recorded customer interactions.
  • Assisted in training new employees and participated in cross-training with other departments.
  • Verified accuracy of customer account information and updated when necessary.

Patient Service Representative

Call Center Logisticare Solutions
03.2012 - 05.2017
  • Identified Medicaid recipients/clients that qualified for monthly transit passes and day passes
  • Verified members doctor’s appointments for medical, as well as substance abuse programs.
  • Received and distributed transit passes to recipients in the Medical Distribution center.
  • Maintained an open line of communication with staff and public transit agencies.
  • Completed data entry tasks with accuracy and efficiency.
  • Reviewed and updated client correspondence files and database information to maintain accurate records.

Client Support Specialist

Medi Media, Inc Pharmaceutical Manufacturing
10.2008 - 11.2009
  • Contacted Physician Offices and Hospitals for patient’s demographic information
  • Sent drug samples and prescription pads to Physicians.
  • Entered obtained and/or distributed patient information as needed
  • Answered high volumes of calls collected contact information and directed calls accordingly
  • Assisted with typing, faxing and copying materials as requested.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

Diploma -

Furness Horace High School
Philadelphia, PA

Associate Of General Studies - Psychology

Community College Of Philadelphia
Philadelphia, PA
06.2015

Skills

  • Patient confidentiality
  • Call center experience
  • Insurance Verification
  • Teamwork and Collaboration
  • Attention to Detail
  • HIPAA Compliance

Timeline

Intake Representative

MedScope A Division Of Medical Guardian
06.2022 - Current

CUSTOMER CARE SPECIALIST

Medical Guardian
06.2017 - Current

Patient Service Representative

Call Center Logisticare Solutions
03.2012 - 05.2017

Client Support Specialist

Medi Media, Inc Pharmaceutical Manufacturing
10.2008 - 11.2009

Diploma -

Furness Horace High School

Associate Of General Studies - Psychology

Community College Of Philadelphia

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Princess Woods