Princess Woods
PHILADELPHIA,PA
Overview
16
16
years of professional experience
Work History
Intake Representative
MedScope A Division Of Medical Guardian
06.2022 - Current
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures. Enter patient information into a database, and verify health insurance coverage.
- Enhanced office productivity by handling high volume of callers per day.
- Explained eligibility requirements, application details.
- Trained new intake staff to deliver high-quality client care.
CUSTOMER CARE SPECIALIST
Medical Guardian
06.2017 - Current
- Resolves all customers issues with regards to billing, shipping, or products
- Follow up with department’s regularly to ensure appropriate changes were made to resolve customers problems.
- Accurately tracked and recorded customer interactions.
- Assisted in training new employees and participated in cross-training with other departments.
- Verified accuracy of customer account information and updated when necessary.
Patient Service Representative
Call Center Logisticare Solutions
03.2012 - 05.2017
- Identified Medicaid recipients/clients that qualified for monthly transit passes and day passes
- Verified members doctor’s appointments for medical, as well as substance abuse programs.
- Received and distributed transit passes to recipients in the Medical Distribution center.
- Maintained an open line of communication with staff and public transit agencies.
- Completed data entry tasks with accuracy and efficiency.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
Client Support Specialist
Medi Media, Inc Pharmaceutical Manufacturing
10.2008 - 11.2009
- Contacted Physician Offices and Hospitals for patient’s demographic information
- Sent drug samples and prescription pads to Physicians.
- Entered obtained and/or distributed patient information as needed
- Answered high volumes of calls collected contact information and directed calls accordingly
- Assisted with typing, faxing and copying materials as requested.
- Scanned documents and saved in database to keep records of essential organizational information.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Diploma -
Furness Horace High School
Philadelphia, PAAssociate Of General Studies - Psychology
Community College Of Philadelphia
Philadelphia, PA06.2015
Skills
- Patient confidentiality
- Call center experience
- Insurance Verification
- Teamwork and Collaboration
- Attention to Detail
- HIPAA Compliance
Timeline
Intake Representative
MedScope A Division Of Medical Guardian
06.2022 - Current
CUSTOMER CARE SPECIALIST
Medical Guardian
06.2017 - Current
Patient Service Representative
Call Center Logisticare Solutions
03.2012 - 05.2017
Client Support Specialist
Medi Media, Inc Pharmaceutical Manufacturing
10.2008 - 11.2009
Diploma -
Furness Horace High School
Associate Of General Studies - Psychology
Community College Of Philadelphia