Princess Wright
Pontiac,MI
Summary
Compassionate Crisis Intervention Specialist with experience in providing therapeutic intervention, crisis management, and mental health support. Strong skills include effective communication, problem-solving, and assessment of risk factors. Notable for maintaining a calm demeanor during high-stress situations, contributing to successful de-escalation and resolution of crises. Previous work has demonstrated significant impact by facilitating safe environments for individuals experiencing crisis situations and promoting overall well-being within communities served.
Overview
6
6
years of professional experience
Work History
Crisis Hotline Specialist
Ravenwood Health
Chardon, Ohio
02.2023 - 09.2026
- Conducted suicide risk screenings and safety planning.
- Provided emotional support and crisis stabilization.
- Supported individuals experiencing mental, emotional, and substance use crises.
- Connected callers to local and statewide behavioral health resources.
- Coordinated with Mobile Crisis, hospitals, and emergency services when needed.
- Completed accurate and timely electronic documentation.
- Answering incoming 988 crisis calls professionally and empathetically.
- Completed suicide screenings and collaborative safety planning.
- Utilized evidence-informed de-escalation strategies.
- Provided warm transfers and appropriate referrals.
- Maintained confidentiality and HIPAA compliance.
- Participated in supervision, team meetings, and continuing education.
- Documented calls in accordance with agency and OhioMHAS standards.
Crisis Support Responder
First Step
Detroit, Michigan
11.2020 - 01.2023
- Answered 24-hour helpline and walk-in clients, providing active listening, referrals, safety planning, LAP and Crisis Response in a nonjudgmental manner.
- Conducted initial Lethality Assessment to determine crisis management needs with survivors, as necessary.
- Empowered and engaged clients by providing client-specific advocacy, support, and safety planning with 24-hour helpline callers.
- Met identified client needs including information, resources, and referrals while protecting the client's confidentiality and rights.
- Provided essential support and care for residential clients and families, assisting them in navigating their journey toward safety and empowerment.
- Followed client support plans as stated in client files.
- Consistently and proactively clean, sanitize, and organize the residential facility. Prepare suites for move-ins.
- Consistently and accurately complete agency database entries.
- Attend staff meetings, in-service training, and complete assigned independent training.
- Participated in debrief sessions and communicate identified client needs.
- Understand and support First Step's philosophy of empowerment, education, and prevention of violence.
- Actively support and carry out First Step's mission, vision, and values.
Education
Business Administration And Management
Charles Stewart Mott Community College
Flint, MIPenn Foster Career School
Detroit, MISkills
- Suicide risk assessment
- Domestic Violence Intervention
- Crisis intervention
- Emotional Safety Support
- Safety planning
- Behavioral health referrals
- Computer Operation
- Electronic documentation
- Active listening
- Resource coordination
- Case Management
- Confidentiality compliance
- Crisis triage
- De-escalation techniques
- Critical thinking
- Trauma informed communication
- Conflict resolution
- Team collaboration
- Customer relations
- Suicide risk screening
- Crisis documentation
- Customer support
- Case coordination
- Confidential record keeping
- HIPAA
- Microsoft Office
- Zendesk
- Zoom
- Microsoft Teams
- Slack
- CRM
- EHR
- Behavior Management
- CPR
- BLS
Timeline
Crisis Hotline Specialist
Ravenwood Health
02.2023 - 09.2026
Crisis Support Responder
First Step
11.2020 - 01.2023
Business Administration And Management
Charles Stewart Mott Community College
Penn Foster Career School