Princess Abrasaldo
Ontario,USA
Summary
Compassionate and dedicated case coordinator with over 9.5 years of experience in home health and hospice care, including 3.5 years as a case coordinator, and over 6 years in human resources and medical records. Proven ability to lead the intake and case coordination team, manage complex patient care coordination, and ensure regulatory compliance with Medicare, state, and accreditation standards. Adept in process improvement, staff development, and quality assurance initiatives. Committed to delivering patient-centered care, while optimizing clinical outcomes and operational efficiency. Strengths include exceptional communication skills, the ability to multitask, and prioritize deadlines, as well as strong problem-solving and decision-making capabilities.
Overview
9
9
years of professional experience
Work History
Lead/Supervising Case Coordinator
Cardinal Home Health Care
, NV
02.2022 - 08.2025
- Lead daily interdisciplinary huddles to coordinate care planning across both California and Nevada teams.
- Provide mentorship, performance feedback, and ongoing training to case managers, intake coordinator, as well as field staff as needed.
- Monitor and manage patient transitions, including admissions, recertifications, discharges, and changes in condition.
- Ensure compliance with Medicare and state regulations through documentation review, chart audits, and performance improvement initiatives.
- Act as the primary liaison, as needed, with hospitals, SNFs, physicians, families, and internal staff to streamline communication and care delivery.
- Provide on-call clinical and operational support every other week, or as needed, handling urgent care needs, new referrals, staffing coordination, and documentation.
Human Resources - Medical Records Specialist
Direct Care Hospice Services, Saint Nectarios Hospice, Ametrine Hospice Care
Burbank, CA
06.2017 - 01.2022
- Managed HR onboarding, credentialing, and compliance tracking for hospice clinical staff.
- Maintained and audited patient medical records for completeness and adherence to Medicare hospice standards.
- Assisted in survey preparation and internal audits to ensure regulatory readiness.
- Supported hiring, staff scheduling, and payroll-related documentation in alignment with state labor laws.
Human Resources - Medical Records Specialist
Holistic Hospice Care
Van Nuys, CA
10.2016 - 02.2017
- Managed HR onboarding, credentialing, and compliance tracking for hospice clinical staff.
- Maintained and audited patient medical records for completeness and adherence to Medicare hospice standards.
- Assisted in survey preparation and internal audits to ensure regulatory readiness.
- Supported hiring, staff scheduling, and payroll-related documentation in alignment with state labor laws.
Front Desk Receptionist
Synergy Dental Implant Center
West Covina, California
02.2016 - 09.2016
- Greeted patients warmly and managed front desk operations efficiently.
- Scheduled appointments and coordinated patient flow effectively throughout the day.
- Answered phone calls promptly and addressed patient inquiries professionally.
- Collaborated with dental staff to ensure seamless service delivery to patients.
- Maintained a clean and organized reception area to enhance patient experience.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Explained policies and procedures to visitors.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
Education
BSA - Program
Divine Word College
Legazpi City03-2012
BSN - Program
University of Santo Tomas
Legazpi City03.2010
High School Diploma -
St. Agnes Academy
Legazpi City03-2008
Skills
- Attention to detail
- Adaptability
- Written and verbal communication
- Problem-solving
- Active listening strengths
- Clinical documentation
- Data collection
- Interpersonal skills
- Team collaboration
- Task prioritization
- Case oversight and management
- Team leadership and oversight
- Patient intake & discharge planning
- After-hours clinical support
- Medication reconciliation
- EMR/EHR systems (VTTECS, Hospice MD)
- Quality assurance
- Regulatory audit preparation
- Referral & authorization verification
- HR onboarding & credentialing
- Staff mentorship and scheduling support
Languages
English
Full Professional
Tagalog
Native/ Bilingual
References
References available upon request.
Timeline
Lead/Supervising Case Coordinator
Cardinal Home Health Care
02.2022 - 08.2025
Human Resources - Medical Records Specialist
Direct Care Hospice Services, Saint Nectarios Hospice, Ametrine Hospice Care
06.2017 - 01.2022
Human Resources - Medical Records Specialist
Holistic Hospice Care
10.2016 - 02.2017
Front Desk Receptionist
Synergy Dental Implant Center
02.2016 - 09.2016
BSA - Program
Divine Word College
BSN - Program
University of Santo Tomas
High School Diploma -
St. Agnes Academy
Similar Profiles
Christiana AmoakoChristiana Amoako
Home Health Aide at Cardinal Home Health CareHome Health Aide at Cardinal Home Health Care
Comfort GyimahComfort Gyimah
Direct Support Professional Caregiver at Applied Group HomeDirect Support Professional Caregiver at Applied Group Home
Tomas EastTomas East
Volunteer Helper at Cardinal Health Care, Barham Care CentreVolunteer Helper at Cardinal Health Care, Barham Care Centre
Mary GutierrezMary Gutierrez
Caregiver at IHSS Adult Services ProgramCaregiver at IHSS Adult Services Program
Hazel LavadiaHazel Lavadia
Healthcare Support at Self-EmployedHealthcare Support at Self-Employed