Harmony Rue
Port Barre,LA
Summary
Enthusiastic employee eager to contribute to the teams success through hard work , attention to detail, and excellent communication skills . Motivated to learn , grow and excel in any position.
Overview
6
6
years of professional experience
Work History
Billing Resolution Specialist
Privia Health
04.2024 - 03.2025
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Responded to customer inquiries and provided detailed account information.
- Used data entry skills to accurately document and input statements.
- Maintained accurate records of customer accounts, payments and payment plans.
- Liaised between patients, insurance companies, and billing office.
- Communicated with insurance providers to resolve denied claims and resubmitted.
Member Services
aetna health insurancce
12.2022 - 02.2024
- Provided exceptional customer service to members, answering inquiries and providing assistance in a timely and professional manner.
- Resolved member complaints and issues promptly, ensuring high levels of satisfaction and retention.
- Managed member accounts, including processing payments, updating information, and addressing billing inquiries.
- Utilized CRM software to maintain accurate member records, track engagement metrics, and generate reports for management review
- Consistently met or exceeded key performance metrics, including call quality, customer satisfaction, and average handling time
tech support
sutherland
10.2021 - 12.2022
customer service rep
MCI
01.2019 - 08.2021
- Provided exceptional customer service by addressing and resolving customer inquiries and concerns promptly and effectively
- Developed strong relationships with customers to ensure satisfaction and loyalty
- Resolved customer issues in a timely and efficient manner
- Maintained a high level of product knowledge and familiarity with company policies and procedures to ensure accurate and helpful assistance to customers
- Successfully handled inbound and outbound customer inquiries
- Received multiple commendations from customers and supervisors for delivering outstanding service and achieving high customer satisfaction ratings.
Skills
- Self sufficient
- Great customer service
- Retention
- Relationship building
- Organized
- Friendly positive attitude
- Attention to detail
- Time management
- Proficient in microsoft word, outlook and various other systems
Timeline
Billing Resolution Specialist
Privia Health
04.2024 - 03.2025
Member Services
aetna health insurancce
12.2022 - 02.2024
tech support
sutherland
10.2021 - 12.2022
customer service rep
MCI
01.2019 - 08.2021
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