Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Princess C Smith

Clinton Township,MI

Summary

Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.

Overview

7
7
years of professional experience

Work History

Certified Nursing Assistant

Optalis
04.2023 - Current
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.

Assembly Line Production Worker

Chrysler Assembly Plant
06.2020 - 04.2023
  • Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Followed protocols to enhance protection and maintain safe work environment.
  • Performed visual and functional inspection of components to determine quality and identify defects.
  • Followed outlined specifications to implement assembly plans.
  • Troubleshot assembly line to repair malfunctions and avoid disruptions.
  • Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations.

Sr. Mortgage Servicing Specialist

Quicken Loans
04.2018 - 03.2020
  • Analyze in detail assets of various account types, income from various sources, and credit documents.
  • Coordinate between Home Mortgage Consultants, borrowers, underwriting department, and management.
  • Effectively handled client requests and questions driving an increase in service level satisfaction.
  • Perform a heavy volume of inbound and outbound phone duties, including contacting and transferring clients to appropriate parties
  • Use the internal proprietary software and technology of Rock Connections
  • Participate in regular training on products and clients of Rock Connections
  • Filter leads on behalf of Rock Connections clients

Sales Associate/Cashier

Foot Locker
10.2016 - 03.2018


  • Conducted personal shopping for clients in need of apparel, shoes, and accessories.
  • Provided elite customer service to all patrons while meeting annual quota at 100%.
  • Operated a point of a sale cash register, provide excellent customer service, reach sales goals, and arranged sales and displays.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Placed special orders and called other stores to find desired items.
  • Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store.



Assistant Manager

Katia's Kloset
05.2017 - 03.2018
  • Maintained appropriate store inventory levels to ensure merchandise is consistently available
  • Supervises and motivates staff daily to maintain a powerful team spirit
  • Assisted the manager in delegating daily tasks to over 10 employees.
  • handled difficult customers and provided solutions to complaints in a timely and professional manner.
  • Forecasted trends, ensuring the inventory matched customers demand.
  • Developed and implemented social media marketing plan to publicized sales and improve revenue.

Education

No Degree - Nursing

Macomb Community College
Clinton Township, MI
08.2025

CNA Certification - Nursing Assistance

Irvings Professional
Eastpointe, MI
02.2023

High School Diploma -

CRESCENT ACADEMY HIGH SCHOOL
Oakpark, MI
2017

Agriscience and Environmental Technology

OAKLAND SCHOOLS TECHNICAL CAMPUS SOUTHEAST
Royal Oak, MI
2017

Skills

  • Multitasking
  • Medication Assistance
  • Responding to Emergencies
  • Medications Familiarity
  • Database Administration
  • Sales and Marketing
  • Team Leadership
  • Verbal and Written Communication
  • Time Management
  • Staff Management

Affiliations

  • 9/16-10/16- Volunteer, Coney Island Waitress, Coney Express
  • 2014-2017- Principals List, 4.0 GPA, Crescent Academy High School
  • 3/2016 -Volunteer, Daddy Daughter Dance, Crescent Academy
  • 6/2015- Volunteer, Shelby Manor Senior Living, Shelby Township
  • 11/2015- OSHA General Industry- Agriculture, Oakland Schools Technical Campus Southeast
  • 2005-2010 Cheerleader Captain, Hope Academy and Kelly Middle School, Eastpointe

Timeline

Certified Nursing Assistant

Optalis
04.2023 - Current

Assembly Line Production Worker

Chrysler Assembly Plant
06.2020 - 04.2023

Sr. Mortgage Servicing Specialist

Quicken Loans
04.2018 - 03.2020

Assistant Manager

Katia's Kloset
05.2017 - 03.2018

Sales Associate/Cashier

Foot Locker
10.2016 - 03.2018

No Degree - Nursing

Macomb Community College

CNA Certification - Nursing Assistance

Irvings Professional

High School Diploma -

CRESCENT ACADEMY HIGH SCHOOL

Agriscience and Environmental Technology

OAKLAND SCHOOLS TECHNICAL CAMPUS SOUTHEAST

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