PRINCESS LAINE BONIFACIO
Las Vegas,NV
Summary
Dynamic professional with a rich background at OPTUMRX, showcasing expertise in cross-functional coordination and stakeholder management. Excelled in enhancing account retention by 30% through strategic thinking and quality assurance. Proven track record in mentoring staff and driving customer service excellence, underpinned by robust project management skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Clinical Consulting Analyst
OPTUMRX PBM
01.2023 - 11.2024
- Company Overview: OPTUMRX PBM (Remote).
- Provide operational and administrative support to clinical consultants to help ensure superior account management, focusing on client retention and satisfaction.
- Generated accurate reports with proper formatting under minimal supervision.
- Prepare client-specific deliverables, including, but not limited to, formulary and utilization management extracts, Preferred Drug Lists, clinical program collateral, Medispan updates, and P&T documentation.
- Triage inquiries (via mailbox or task intake system), and ensure all inquiries are directed and responded to within service level guarantees.
- Assist in the implementation and maintenance of clients.
- Contributed to identifying automation opportunities for reporting, enhancing efficiency within Clinical Consulting department.
- Create report documentation, and maintain standard operating procedures.
Client Service Specialist
OPTUMRX PBM
11.2021 - 12.2023
- Company Overview: OPTUMRX PBM (Remote)
- Manages ongoing contract relationships and service delivery to clients for one or more accounts.
- Acts as an outward-facing, dedicated resource for assigned accounts, typically with direct client contact (not a call center), and large or complex accounts.
- Represent clients internally, and coordinate with other functions to implement client systems, complete projects, and address ongoing service needs.
- Account management jobs focused primarily on relationship and service management belong in this family; jobs with significant sales responsibilities or sales-related incentives (including 'OTH' plans) belong in a sales band.
- Mentored junior team members and managed employee relationships.
- Promoted client satisfaction by working with operational teams in proper resolution of service issues.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Data Entry Coordinator
OPTUMRX SPECIALTY PHARMACY
11.2017 - 10.2021
- Company Overview: OptumRx Specialty Pharmacy (Remote)
- Performed data entry of received prescriptions.
- Verified accuracy and compliance of prescriptions.
- Assisting pharmacy technicians with procedures and general inquiries as an IRIS subject matter expert (SME).
- Completing assigned special projects.
- Checking technician errors per the request of leadership.
- Updated existing records with new or revised information as needed.
- Training newly hired technicians.
Patient Care Coordinator
OPTUMRX SPECIALTY PHARMACY
Las Vegas, NV
10.2016 - 11.2017
- Setting up orders, shipment of medication for the patient, and office-based drugs.
- Answering inquiries about basic benefit questions, and processing intake prep.
- Assisting patients in opting out of mail orders for HIV medications.
- Helped other departments, particularly the BAZ and RNON teams, and the User Hold process, back orders to ship out.
- Part of the BIG 3 Team assisting patients with CalPERS, TX ERS, and GE insurance plans.
- Processing live claims for MGM/Culinary tertiary insurance.
- Explained policies, procedures, and services to patients.
- Processed patient intake information and updated medical records.
Underwriter
C4B FUNDING LLC
Henderson, NV
06.2015 - 05.2016
- Opening and closing deals by making inbound and outbound calls.
- Organizing documents sent by the merchant.
- Assessing and evaluating bank statements for possible funding approval.
- Interacting with business partners.
- Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
Human Resources Specialist
INTERGLOBE TECHNOLOGIES
Manila, Philippines
03.2014 - 08.2014
- Seek professionals with the right experience, education, and skills to fill a position.
- Developed and implemented innovative talent acquisition strategies to attract and retain top talent.
- Screened resumes and applications to identify suitable candidates for open positions.
Operations Supervisor/Interim Asst Manager
UNITED AIRLINES/EXPEDIA/WEBJET (AUSTRALIAN ONLINE)
Manila, Philippines
06.2010 - 03.2014
- Dealing with local and international clients
- Provide appropriate orientation for the employee, address travel and hotel topics, and evaluate performance.
- Assisted professionals by listening in on customer calls and suggesting techniques to close sales.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Conducted in-depth research on competitor trends, products and services.
- Coordinated staff schedules to ensure optimal coverage during peak hours.
Process Coordinator
UNITED AIRLINES (CALL CENTER)
Manila, Philippines
09.2009 - 06.2010
- Handle flight reservation calls, changes, and inquiries.
- Coordinated passenger flights during operational disruptions.
- Determined accurate customer service prices, consistently searching for deals and the best prices.
- Presented existing and prospective customers with valuable service or product information to aid decision-making.
Pharmacist
OUR LADY OF LOURDES HOSPITAL
Manila, Philippines
08.2007 - 08.2009
- Prepares medications by compounding, packaging, labeling pharmaceuticals, and reviewing and interpreting physician orders.
- Detect therapeutic incompatibilities, and control medications by monitoring drug therapies and advising interventions.
- Answered patient questions and data requests.
- Developed and maintained formulary management practices to ensure cost-effective therapy options.
- Managed medication therapy and adjusted dosages for inpatient care based on patient responses and clinical conditions.
Pharmacist
BLUESKY PHARMACEUTICAL TRADING CO.
Manila, Philippines
05.2006 - 07.2007
- Process the registration of our drugs and medical devices with the Bureau of Food and Drugs (BFAD).
- I managed the medical devices division of our company and was the co-pilot of the chief pharmacist.
- Participated in formulary management activities such as evaluating new drugs for formulary inclusion or exclusion decisions based on cost-effectiveness criteria.
- Managed inventory and reduced costs by negotiating prices with multiple generic pharmaceutical suppliers.
Education
Masters - Healthcare Administration
CAPELLA UNIVERSITY
05-2025
Bachelor of Science - Pharmacy
CENTRO ESCOLAR UNIVERSITY
Manila, Philippines01.2006
Skills
- Strategic thinking
- Cross-functional coordination
- Stakeholder management
- Quantitative analysis
- Quality assurance and control
- Risk auditing
- Project management
- Staff mentoring
- Account retention
- Customer service management
Certification
- Pharmacy Board Examination (Philippines), 07/08/06
- Pharmacy Technician, Nevada, PT17387, 10/31/26
- Certified Pharmacy Technician, 30086179, 11/30/26
Timeline
Clinical Consulting Analyst
OPTUMRX PBM
01.2023 - 11.2024
Client Service Specialist
OPTUMRX PBM
11.2021 - 12.2023
Data Entry Coordinator
OPTUMRX SPECIALTY PHARMACY
11.2017 - 10.2021
Patient Care Coordinator
OPTUMRX SPECIALTY PHARMACY
10.2016 - 11.2017
Underwriter
C4B FUNDING LLC
06.2015 - 05.2016
Human Resources Specialist
INTERGLOBE TECHNOLOGIES
03.2014 - 08.2014
Operations Supervisor/Interim Asst Manager
UNITED AIRLINES/EXPEDIA/WEBJET (AUSTRALIAN ONLINE)
06.2010 - 03.2014
Process Coordinator
UNITED AIRLINES (CALL CENTER)
09.2009 - 06.2010
Pharmacist
OUR LADY OF LOURDES HOSPITAL
08.2007 - 08.2009
Pharmacist
BLUESKY PHARMACEUTICAL TRADING CO.
05.2006 - 07.2007
- Pharmacy Board Examination (Philippines), 07/08/06
- Pharmacy Technician, Nevada, PT17387, 10/31/26
- Certified Pharmacy Technician, 30086179, 11/30/26
Masters - Healthcare Administration
CAPELLA UNIVERSITY
Bachelor of Science - Pharmacy
CENTRO ESCOLAR UNIVERSITY
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