Ramona Mah
Suisun,CA
Summary
Seeking a position in social services
Passionate professional with experience serving patients with diverse needs by applying behavior modification strategies such as shaping and chaining. Demonstrated understanding of data collection and recordkeeping requirements. Promoted academic, functional and social skills development within clinic, home and community environments.
Overview
23
23
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work History
RBT
Isabella’s House
Fairfield, California
09.2023 - Current
- Implemented behavior intervention plans for children with developmental challenges.
- Collaborated with therapists to deliver consistent treatment protocols.
- Monitored and recorded patient progress during daily sessions.
- Maintained accurate documentation of patient interactions and treatment plans.
- Participated in team meetings to discuss case management and strategies.
- Provided verbal prompts, physical guidance, or visual cues as needed to facilitate learning opportunities for clients.
- Implemented interventions outlined in behavior plans with precision and accuracy.
Caregiver
IHSS In Home Support Services
Fairfield, California
01.2018 - Current
- Provided personal care and assistance with daily living activities for clients.
- Administered medication according to prescribed schedules and client needs.
- Assisted clients with mobility and transportation to appointments or errands.
- Maintained a safe and clean living environment for clients through regular housekeeping tasks.
- Communicated effectively with family members about client well-being and needs.
- Supported clients in developing social interactions and community engagement activities.
- Coordinated with healthcare providers to ensure comprehensive care for clients.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
Site Director
Leaven Kids
Fairfield
08.2018 - 09.2023
- Managed daily operations to ensure smooth site functionality.
- Supervised staff to maintain high-quality service standards.
- Developed training programs for new team members to enhance skills.
- Implemented safety protocols to promote a secure working environment.
- Oversaw inventory management to ensure adequate supply levels.
- Maintained productive communication between relevant parties.
- Conducted regular meetings with staff to review performance metrics and identify areas for improvement.
- Provided guidance, direction, and support to ensure completion of projects on time and within budget.
- Developed and implemented strategies to maximize efficiency of operations.
Day Care Provider
Legacy Life
Clovis, NM
01.2011 - 09.2015
- Take care of infants and toddlers during church service.
- Developed engaging educational activities tailored to children's interests and needs.
Counselor Aide
Pregnancy Resource Center
Clovis, NM
01.2013 - 01.2014
- Counsel Clients, Assist in Parenting Classes
- Coordinated educational workshops on pregnancy options and parenting skills.
Cashier, Checker
Allsups
Clovis, NM
12.2003 - 07.2005
- Provided quality customer service, cash handling and verified total profits at the end of my shift.
- Prepare and distributed food to customers, sanitized and stocked area.
- Worked beyond what was required
Medical Records Clerk
Kaiser Permanente
Napa, CA
04.2003 - 07.2003
- Pull and re-file charts by numeric filing system.
- Use copier and fax machine, sign charts in and out of clinics, sort charts by doctors, run charts and reports into patient care areas, fine sort and filed in loose work into charts, use of in house computer system
Education
Bachelor of Arts - Christian Studies
International Miracle Institution
Pensacola, FL 08.2015 - 09.2025
Bachelor's Degree - Social Work
Eastern New Mexico University
NMAssociate’s Degree - Liberal Arts
Clovis Community College
NMVocational School Certificate - Medical Clerical
Regional Occupation Program
CASkills
- Certified in CPR and First Aide
- Clerical skills
- 35 WPM
- Computer literate
- Behavior intervention
- Team collaboration
- Client assessment
- Communication skills
- Patient documentation
- Safety protocols
- Peer interaction
- Prompting techniques
- Individualized education plans
Certification
Medical Clerical Administrative Assistant Certificate
- Registered Behavior Technician (RBT)
- First Aid/CPR
Activities
- CCC Vice President's Honor List, 2008
- CCC Vice President's Honor List, 2012
Timeline
RBT
Isabella’s House
09.2023 - Current
Site Director
Leaven Kids
08.2018 - 09.2023
Caregiver
IHSS In Home Support Services
01.2018 - Current
Bachelor of Arts - Christian Studies
International Miracle Institution
08.2015 - 09.2025
Counselor Aide
Pregnancy Resource Center
01.2013 - 01.2014
Day Care Provider
Legacy Life
01.2011 - 09.2015
Cashier, Checker
Allsups
12.2003 - 07.2005
Medical Records Clerk
Kaiser Permanente
04.2003 - 07.2003
Bachelor's Degree - Social Work
Eastern New Mexico University
Associate’s Degree - Liberal Arts
Clovis Community College
Vocational School Certificate - Medical Clerical
Regional Occupation Program