Summary
Overview
Work History
Education
Skills
Timeline
Generic

Princeton Chinaenyeze

Dorchester,MA

Summary

Open and positive communicator with years of experience in building relationships, cultivating partnerships and growing profit channels.

Utilizes calm and level-headed approaches to managing routine needs and meeting special challenges.

Overview

3
3
years of professional experience

Work History

Retail Sales Associate

Nordstrom Rack
Westwood, MA
12.2021 - Current
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Performed cashier duties, such as ringing up sales, processing payments, issuing receipts, and returned merchandise according to company policies.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Developed and implemented strategies to acquire new customers for credit card products.
  • Completed group projects, working smoothly with others.
    Helped customers by answering questions and locating merchandise.
  • Created price tags and merchandise signs for new items.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Answered store and merchandise questions and led customers to wanted items.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Organized store by returning merchandise to proper areas and restocked displays.

Guest Advocate: Fulfillment and Customer Service

Target
Westwood, MA
10.2020 - 04.2021
  • Completing online orders and either placing them in hold locations for convenient pickup or prepared and packaged items for shipping
  • Sorting out of place items on the shelves to their correct location
  • Answering customers' questions and directing them to items they can't find
  • Greeted walk-in and phone guests, determining interests and needs.
  • Maintained cleanliness standards throughout the store area.
  • Performed cashier duties such as processing payments, returns, and exchanges accurately.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Managed customer complaints and rectified issues to complete satisfaction.

Front of House Team Member

Chick-fil-A
Dedham, MA
07.2020 - 11.2020

• Directed patrons to restrooms and other amenities within facility.

• Restocked necessary items like condiments, napkins, cutlery.

• Helped management stay on top of supply needs by sharing
information about low or spoiled inventory.
• Performed opening and closing procedures at the end of shift.

• Welcomed each patron warmly, opened door and engaged guests to
learn how to best serve needs.

• Operated cash registers accurately and efficiently processed payments
from customers.

• Looked for ways to serve without direction and regularly pitched in by
cleaning up and organizing front area, replenished condiments and
napkins.

• Provided customer support with menu selection and answered
questions about specials or other restaurant offerings.

• Maintained a professional attitude while working under pressure during
peak hours.

Education

High School Diploma -

Milton High School
Milton, MA
05-2022

Microbiology

University of Massachusetts Amherst
Amherst, MA

Skills

  • Proficient in Microsoft Word
  • Proficient but not fluent in Spanish speaking
  • Customer Service
  • Suggestive Selling
  • Conflict Resolution
  • Transaction Processing
  • Relationship Building
  • Fitting Room Maintenance
  • Complaint Management

Timeline

Retail Sales Associate

Nordstrom Rack
12.2021 - Current

Guest Advocate: Fulfillment and Customer Service

Target
10.2020 - 04.2021

Front of House Team Member

Chick-fil-A
07.2020 - 11.2020

High School Diploma -

Milton High School

Microbiology

University of Massachusetts Amherst
Princeton Chinaenyeze