Princeton Kitchens
Riverview,FL
Summary
Assitant Manager with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Taco Bell Restaurant
Fishhawk, FL
04.2022 - Current
- Resolved customer complaints in a timely manner.
- Organized daily activities, delegated duties to employees, handled employee concerns or issues, and addressed disciplinary matters when necessary.
- Greeted guests upon arrival, answered questions about menu offerings and made recommendations when requested.
- Trained new employees on proper customer service techniques and food handling protocols.
- Ensured all safety and sanitation regulations were followed in the restaurant.
- Inspected dining room serving stations for neatness, cleanliness, adequate supplies of needed items, correct temperature of foods, freshness of products served in accordance with established standards.
- Supervised restaurant personnel to ensure efficient operation during assigned shift hours.
- Assigned tasks to staff members and monitored their performance.
- Ensured compliance with food safety objectives and quality control standards throughout shift operations.
Customer Service Representative
Ashley Furniture Homestore
Tampa, FL
02.2021 - 12.2021
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Assistant General Manager
Taco Bell Restaurant
Lakeland, FL
07.2018 - 12.2020
- Motivated and led team members to work together to achieve targets.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
- Enhanced team engagement and performance with daily updates and informational meetings.
- Maintained accurate records of employee attendance, payroll information, sales figures.
Shift Manager
Krispy Kreme Donuts
Brandon, FL
01.2015 - 05.2018
- Coached employees on interactions with customers to drive exceptional service.
- Managed daily cash intake by counting out registers and tabulating profits.
- Directed and led employees and team members on effective operations, methods and procedures.
- Upheld company standards and compliance requirements for operations.
- Coordinated shift workers for inventory receiving, auditing and restocking.
Education
High School Diploma -
Bloomingdale High School
Valrico, FL06-2010
Skills
- Employee Scheduling
- Staff Motivation
- Task Delegation
- Customer Complaint Resolution
- Staff Training
- Complaint Handling
- Order Management
- Inventory Control
- Quality Control
- Money Handling
- Portion Control
Certification
- Serve Safe
References
References available upon request.
Timeline
Assistant Store Manager
Taco Bell Restaurant
04.2022 - Current
Customer Service Representative
Ashley Furniture Homestore
02.2021 - 12.2021
Assistant General Manager
Taco Bell Restaurant
07.2018 - 12.2020
Shift Manager
Krispy Kreme Donuts
01.2015 - 05.2018
High School Diploma -
Bloomingdale High School
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