Princewill Moneme
Jonesboro,GA
Summary
Dynamic IT Support Specialist with a proven track record at Davoun Technologies, excelling in technical troubleshooting and remote support. Enhanced operational efficiency through effective software installation and user training. Adept at managing ticket systems and resolving network issues, ensuring minimal downtime and improved user satisfaction.
Overview
16
16
years of professional experience
Work History
IT Support Specialist
Davoun Technologies
03.2019 - 06.2025
- Manage, configure, and maintain servers, racks, and associated hardware, including replacing faulty components, performing system upgrades, and ensuring peak system performance.
- Deploy and provision new equipment in data centers, conduct firmware updates, and configure remote management using iLO (Integrated Lights-Out).
- Monitor and ensure optimal environmental conditions such as temperature, humidity, and airflow, while overseeing power and cooling systems for proper operation.
- Configure, troubleshoot, and replace hardware in enterprise-grade systems such as HP ProLiant, Primera, Synergy, Hitachi, and Dell servers.
- Implement and enforce security protocols to protect systems from unauthorized access, malware, and data breaches.
- Maintain and monitor email filtering systems focusing on detecting spam, phishing attempts, and security vulnerabilities.
- Ensure regular data backups in line with Recovery Time Objective (RTO) and Recovery Point Objective (RPO) policies.
- Create and update equipment documentation and inventory, tracking the full lifecycle of hardware from procurement to decommissioning, while adhering to environmental and regulatory standards.
- Monitor server performance, network traffic, and event logs to detect issues, troubleshoot, and minimize downtime.
- Proactively analyze logs to identify and resolve system errors, warnings, and potential issues.
- Manage server activity, handle storage space usage, and resolve operational issues to maintain system availability.
- Perform software and operating system upgrades, including virtual desktop infrastructure (VDI) components, Windows services, and enterprise applications.
- Install, repair, and troubleshoot computer systems, peripherals, and internal hardware components.
- Provide software and device installation support, handle user account setups, and manage password resets as part of routine maintenance and onboarding.
- Configure and implement core networking infrastructure, including LAN/WAN technologies, switching, routing, and firewall configurations.
- Offer advanced technical support for both physical and virtual servers, as well as core networking systems.
- Administer and manage Active Directory environments, including user object management, security policies, and Group Policy Objects (GPOs).
- Provide remote technical support for password issues, email, network access, and standard desktop applications via phone, email, and messaging platforms.
- Provided technical support for hardware and software issues, resolving user inquiries promptly.
- Assisted in system installations and configurations, ensuring compatibility with existing infrastructure.
- Collaborated with team members to troubleshoot network connectivity problems, enhancing overall performance.
- Documented support processes and solutions, contributing to knowledge base for future reference.
- Monitored and maintained IT inventory, ensuring adequate supply of essential tools and equipment.
- Assisted users with software applications, providing guidance on best practices for optimal usage.
- Installed, configured and maintained computer systems and network connections.
- Responded to customer inquiries and provided technical assistance over phone and in person.
IT Technician
First Bank of Nigeria
07.2009 - 08.2018
- Deployment and installation of Automated Teller Machine (ATM) to the banks branches across Nigeria
- Decommissioning and retiring all redundant and unserviceable ATMs as approved by the Bank
- Provision of technical support to the ATM custodians at the branches and first level maintenance to all faulty equipment
- Installed and configured hardware and software for end-users to enhance operational efficiency.
- Troubleshot and resolved technical issues across multiple systems, ensuring minimal downtime.
- Conducted regular system maintenance and updates to maintain optimal performance of IT infrastructure.
- Provided training and support to staff on new technologies, improving user experience for the ATM custodians
- Deployment and management of network racks to the banks branches across the Southern Nigeria.
Education
Masters Of Business Administration - Business Administration And Management
Enugu State University of Science And Technology
Enugu Nigeria 11.2013
Bachelor Of Science - Mathematics And Computer Science
University of Port Harcourt
Port Harcourt Nigeria08.2006
Skills
- Technical troubleshooting and running of fibre optic cable
- Technical support
- Software installation update and patching
- Remote support
- Network diagnostics
- Ticket management
- Patch panel management and labeling
- Servers,switches,routers,storage devices configuration and management
- Diagnosing and replacing faulty hardware component
- Intermediate knowledge of firewalls, load balancers and router
- Proficient in communication and result oriented to ensure customer satisfaction
Timeline
IT Support Specialist
Davoun Technologies
03.2019 - 06.2025
IT Technician
First Bank of Nigeria
07.2009 - 08.2018
Masters Of Business Administration - Business Administration And Management
Enugu State University of Science And Technology
Bachelor Of Science - Mathematics And Computer Science
University of Port Harcourt
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