Summary
Overview
Work History
Education
Skills
Timeline
Generic

Princewill Nwabuisi

Flower Mound,TX

Summary

Self-motivated healthcare and customer service professional looking to add value to any organization in need of great customer service, data entry, and strong attention to detail.

Overview

4
4
years of professional experience

Work History

Patient Service Laboratories

First Medical Laboratories
Irving, TX
04.2022 - Current
  • Verified insurance, collected payments, and scheduled appointments.
  • Provided customer service by answering patient questions and addressing concerns.
  • Answered incoming calls in a professional manner.
  • Processed referrals from primary care physicians to specialists.
  • Inputted patient demographic data into electronic health record system.
  • Reviewed patient accounts for accuracy on a regular basis.

Customer Service Representative

CTDI
Flower Mound, TX
03.2022 - 06.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered inbound calls, chats, and emails to facilitate customer service.
  • Developed strong customer service relationships to encourage repeat business.
  • De-escalated problematic customer concerns by maintaining a calm friendly demeanor.

Patient Service Representative (remote)

Keystone Healthcare
Orlando, FL
01.2020 - 03.2022
  • Inbound/outbound call center for 10 private hospitals.
  • Documented and managed patient information in computer system.
  • Verified insurance, collected patient payments via online portal, worked correspondence from insurance companies.
  • Supported hospital and clinic operations using customer service skills and detailed system knowledge.

Education

Associate of Science - Information Technology

North Lake College
Irving, TX
12-2021

Skills

  • Medical Billing
  • System Updates
  • Eligibility Determination
  • Insurance Verification
  • Medical Insurance
  • Customer Service
  • Payment Collection
  • Multitasking
  • Data Entry
  • HIPAA Compliance

Timeline

Patient Service Laboratories

First Medical Laboratories
04.2022 - Current

Customer Service Representative

CTDI
03.2022 - 06.2023

Patient Service Representative (remote)

Keystone Healthcare
01.2020 - 03.2022

Associate of Science - Information Technology

North Lake College

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Princewill Nwabuisi