Summary
Overview
Work History
Education
Skills
Timeline
Generic

Prinsella Saunders

Jacksonville,FL

Summary

Driven by a proactive approach and adept in technology, I leveraged my customer service and sales expertise at Conduent to enhance customer satisfaction and drive results. Collaborating with teams at Citibank, I improved processes, showcasing my ability to work independently and my proficiency in digital tools. My background includes significant achievements in fast-paced environments, demonstrating both hard and soft skills.

Overview

2
2
years of professional experience

Work History

Warehouse Worker

Amazon
07.2023 - 05.2024
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.

Remote Customer Service Sales Advisor

Conduent
12.2021 - 04.2023
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Proven experience in business-to-business calling.
  • Excellent gatekeeping skills and ability to communicate complex information.
  • Strong blend of sales and service skills.
  • Proficient in efficiently typing and navigating computer systems.
  • Excellent verbal and written communication skills.
  • Ability to handle high call volumes in a dynamic work environment.
  • Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.

Intermediate Analyst Assistant (Temp)

Citibank
01.2022 - 08.2022
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Assisted in validated results and performed quality assurance to assess accuracy of data.
  • Queried databases for information needed for report processing.

Education

Bachelor of Science - Nursing

Valdosta State University
Valdosta, GA
05.2028

Skills

  • I am proactive and capable of working independently without constant supervision Taking initiative and being self-motivated are key
  • I am comfortable with technology and proficiency in using various digital tools and platforms, such as video conferencing software, project management tools, and collaboration platforms, as these are essential for remote work
  • Customer service experience
  • Sales experience

Timeline

Warehouse Worker

Amazon
07.2023 - 05.2024

Intermediate Analyst Assistant (Temp)

Citibank
01.2022 - 08.2022

Remote Customer Service Sales Advisor

Conduent
12.2021 - 04.2023

Bachelor of Science - Nursing

Valdosta State University
Prinsella Saunders