Prinston Claud
Virginia Beach,VA
Summary
Accomplished System Administrator with a proven track record at Huntington Ingalls, adept in server management and network troubleshooting. Leveraged Security+ and Linux+ certifications to enhance system security and efficiency. Renowned for exceptional problem-solving abilities and enhancing operational reliability, demonstrating a commitment to excellence and customer satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
System Administrator
Huntington Ingalls
12.2018 - Current
- Ascertained continuous operations of servers, networks and related infrastructure supporting information systems
- Configured, and implemented security (ACAS/SCAP) scanning and remediation for Top Secret System. Accelerating the required Authorization to Operate (ATO) process with the Navy Intelligence Agency (NIA). An ATO was awarded.
- Designated as a Trusted Agent for the Local Registration Authority Program regarding the issuance and management of tokens for the Naval Warfare Center
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Provide technical advice and solutions for software, hardware, and network connectivity
- Install, configure and maintain network switches, routers, workstations, servers, and other peripherals that support LAN/WAN activities
- Continuously develop instructions to assist with installation, implementation, integration, and maintaining networked systems
- Provision software and hardware for daily operational use, following established security policies.
- Utilize Active Directory to manage user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Maintain a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
- Familiar with analyzing requirements for telecommunications services and equipment for technical adequacy
- Knowledge in regards to promote Video Teleconferencing (VTC) and how it's configured and operates to ensure availability and reliability
- Responds promptly to customers with existing voice, video, and data communication systems. Changed out equipment if needed.
- Performs functional analysis, requirements allocation, and interface definition studies to translate requirements into hardware and software specifications
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
System Administrator
General Dynamics
03.2010 - 11.2018
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Creation/deletion/management of objects, i.e. local users accounts, groups, servers, printers, etc in their hierarchy
- Regularly perform housekeeping duties to keep the Organization Unit (OU) clear and free of unused, expired and no longer needed objects
- Process requests for group drive mappings via login script
- Analyze, logs, tracks and resolves complex software/hardware of significance pertaining to networking connectivity issues, printer, server, and applications to meet business needs
- Coordinates hardware/software installations and upgrades to ensure work is properly in accordance with company policy
- Troubleshoot and run diagnostics on microcomputer equipment, effect repairs on microcomputers, peripherals devices, terminals, scanners and other related equipment as part of a technical team
- Maintained user accounts and network access using Active Directory. Reset passwords and unlocked user accounts. Verified that users are in the correct OU (organizational unit) so they will be able to access their share drives
- Joined and disjoined computers from the domain
- Ran CAT5 network cable and drops in new offices and classrooms
- Setup and provided PC and network support for instructors and students
- Install and upgrade hardware and software as required
- Provide technical assistance to users for software and hardware related issues
- Utilized Remedy ticket system to document service request
Help Desk Analyst
HP
02.2008 - 02.2010
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Used ticketing systems to manage and process support actions and requests.
- Logged support tickets and closed when issues were resolved.
- Maintained detailed documentation of all help desk interactions for future reference and analysis.
- Provided customer support and technical support to customers daily.
- Enhanced customer satisfaction by resolving technical issues promptly and accurately.
- Trained and supported end-users with software, hardware, and network standards and use processes.
- Resolved technical issues by troubleshooting.
- Created ticket for all customer inquiries and thoroughly document it
- Provided support for Remote Access to assure customers can access the network away from the office
- Troubleshoot major networking issues and provide instructional repairs over the phone for end users
- Utilize Remedy ticket system to document service request
Technical Support Representative
Cox Communications
08.2004 - 11.2007
- Provided level 1 help-desk services to customers. Resolved product issues and technical problems for high speed internet, cable service and telephone; followed established troubleshooting procedures and escalated issues to higher technical level support when necessary. Relied on extensive customer service orientation to relate to confused and frustrated end-users using a combination of service skills technology training, and computer troubleshooting abilities
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Troubleshoot modem connectivity
- Resolved inquiries regarding component level problems, outages, and service delivery
Education
Bachelor of Science - Computer Information Systems
Norfolk State University
Norfolk, VA05.2001
Skills
- System monitoring
- System updates
- Windows administration
- Software Installation
- Server Management
- Network Troubleshooting
- Hardware and software installation
- Patch management
- Workstation Maintenance
Certification
- CompTIA Security+ Certification
- Linux+ Certification
Timeline
System Administrator
Huntington Ingalls
12.2018 - Current
System Administrator
General Dynamics
03.2010 - 11.2018
Help Desk Analyst
HP
02.2008 - 02.2010
Technical Support Representative
Cox Communications
08.2004 - 11.2007
Bachelor of Science - Computer Information Systems
Norfolk State University
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