Prisca Mupati
Muizenberg
Summary
I am a compassionate and dedicated Licensed Practical Nurse with a proven history of providing excellent patient care and emotional support at Fihoek Home Nursing. My strong work ethic and results-oriented approach are complemented by extensive experience in customer service and hospitality, gained during my time at Cubana and Erawan Thai cuisine. I excel at exceeding customer expectations through clear communication and efficient multitasking.
My skills encompass medication administration, maintaining safe environments, and fostering healing through strong communication and multitasking. I am also proficient in order processing and resolving complaints effectively, consistently exceeding expectations in challenging situations. I am committed to creating positive patient experiences and fostering teamwork.
Overview
15
15
years of professional experience
Work History
Homecare Licensed Practical Nurse
Fihoek Home Nursing
07.2021 - Current
- Provided emotional support to patients and families during difficult times, fostering a positive environment for healing.
- Assisted patients with activities of daily living, including bathing, grooming, feeding, and toileting to maintain their dignity and independence.
- Maintained a safe, clean, and organized patient environment to minimize risk of infection or injury.
- Administered medications and injections to patients.
Waitress Trainee
Cubana
05.2012 - 05.2014
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Assisted in improving overall restaurant efficiency by effectively communicating with kitchen staff and management.
- Actively listened customer feedback suggestions implemented improvements response their comments.
- Demonstrated knowledge of food allergies and dietary restrictions, ensuring safe meal options for all customers.
Call Center Agent
Design 360
03.2020 - 03.2022
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered prompt service to prioritize customer needs.
Kitchen Staff Member
Erawan Thai Cuisine
09.2014 - 01.2018
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Collaborated with team members to ensure seamless coordination during peak service hours.
- Ensured prompt order fulfillment by effectively prioritizing tasks during high-volume periods.
- Trained new hires on kitchen procedures, equipment usage, and safety protocols, fostering a supportive learning environment.
- Provided excellent customer service by promptly addressing any concerns or questions regarding menu items or dietary restrictions.
- Maintained composure and work quality while under stress.
Kitchen Staff Member
Dolce Café
03.2010 - 01.2012
- Strengthened team dynamics by prioritizing open dialogue and commitment to quality.
- Boosted kitchen efficiency by supporting various stations during peak hours.
- Executed food preparation using standard recipes and adjusted them to enhance customer satisfaction.
- Elevated customer experience by maintaining punctual meal preparation and reliable quality.
Education
Certificate Of Technical Studies - Beauty Therapist
Scalabrini Center
Cape Town, SA10.2018
Certificate - Women's Platform Personal
Scalabrini Center
Cape Town 08.2018
Associate - Business Management
College of Cape Town
Cape Town01.2013
Skills
- Cleanliness
- Table setting
- Order taking
- Handling complaints
- Cash handling
- Food presentation
- Point of sale operation
- Special event coordination
- Customer service
- Time management
- Team collaboration
- Verbal and written communication
- Complaint resolution
- Order processing
- Strong work ethic
- Hospitality service expertise
- Food running
- Guest seating
- Food safety practices
- Food and beverage pairings
- Safe food handling
- Table setting knowledge
- Banquet coordination
- Bill computation
- Food inspection
- Ordering procedures
- Quality control
- Multitasking and organization
- Take-out service
- Team member support
Accomplishments
Acquired caregiver experience and obtained a nurse aide certification.
Additional Information
I have over five years of experience in the hospitality industry.
Languages
French
Native or Bilingual
English
Full Professional
Timeline
Homecare Licensed Practical Nurse
Fihoek Home Nursing
07.2021 - Current
Call Center Agent
Design 360
03.2020 - 03.2022
Kitchen Staff Member
Erawan Thai Cuisine
09.2014 - 01.2018
Waitress Trainee
Cubana
05.2012 - 05.2014
Kitchen Staff Member
Dolce Café
03.2010 - 01.2012
Certificate Of Technical Studies - Beauty Therapist
Scalabrini Center
Certificate - Women's Platform Personal
Scalabrini Center
Associate - Business Management
College of Cape Town
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