Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Prisca Schaefer

Clarkston,GA

Summary

I am a motivated professional with several years of experience juggling multiple priorities to keep the company running smoothly. I am a Communicative team leader possessing outstanding time management and documentation abilities. I am polished in overseeing employee performance and guiding and motivating new talent.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Boba Chia
Clarkston, GA
05.2024 - 08.2024
  • Communicated regularly with customers to gain insights into their needs.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Managed customer service inquiries and complaints in a timely manner.

Ticket Operations Intern

University of South Florida Campus Recreation
Tampa, FL
01.2023 - 05.2023
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Built and maintained productive relationships with employees.
  • Printed itineraries and tickets for passengers each day.
  • Provided customer service assistance with resolving issues related to tickets and seating.
  • Processed online orders through various websites such as Ticketmaster or StubHub.

Tutor

Kumon Learning Center
Port Charlotte, FL
01.2022 - 06.2022
  • Presented tutoring workshops and academic support sessions for small groups.
  • Assisted students in developing effective study habits and strategies for success in school.
  • Conducted one-on-one and group tutoring sessions to enhance understanding of subject material.
  • Encouraged students to ask questions and participate in discussions.
  • Reviewed class materials and discussed reading assignments, boosting comprehension.
  • Helped students review and understand previous lessons to make connections with new lessons.

Server

South Port Square
Port Charlotte, FL
05.2020 - 06.2022
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Addressed complaints to kitchen staff and served replacement items.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Greeted customers, answered questions and recommended specials to increase profits.

Education

Associate of Arts - General Studies

Florida SouthWestern State College
Fort Myers, FL
05-2022

Skills

  • Safety
  • Guest Relations
  • Activity planning
  • Program planning
  • Supply management
  • Sales monitoring
  • Business development
  • Team leadership
  • Food safety

Languages

English
Professional
Amharic
Limited

Timeline

Assistant Manager

Boba Chia
05.2024 - 08.2024

Ticket Operations Intern

University of South Florida Campus Recreation
01.2023 - 05.2023

Tutor

Kumon Learning Center
01.2022 - 06.2022

Server

South Port Square
05.2020 - 06.2022

Associate of Arts - General Studies

Florida SouthWestern State College

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Prisca Schaefer