
Dynamic professional with a proven track record at Universal Orlando, excelling in customer service and teamwork. Recognized for enhancing guest experiences through attention to detail and effective communication. Skilled in problem-solving and organization, consistently delivering exceptional results in fast-paced environments while maintaining high standards of quality.
•Assisted Guests with questions about merchandise, providing information on product details, pricing, and locations to support informed purchasing decisions.
•Ensured accurate placement and display of merchandise to enhance Guest experience and Product visibility.
•Monitoring inventory levels for appropriate stock.
•Verified that product displays were organized and accessible,
creating an engaging shopping environment for customers.
•Assessed Individual and Team Performance by analyzing data trends to determine best methods to improve sales.
•Monitored trends in Customer buying habits, Market conditions, and competitor actions to adjust sales goals.
•Maximized sales performance by cultivating a performance and people oriented culture.
•Deliver exceptional Guest Service for Guests that purchased a
•Premium Product such as Cabanas and Premium Seating.
•Assist Guests with purchases and offer guidance around the Park to promote ease of navigation.
•Maintained Cabana and area cleanliness to ensure Guest
satisfaction and proper Show Quality.
Recommend Products and Services to Guests, explaining benefits
and features to support purchasing decisions.