Priscella Thompson

Working remotely assisting customers with inquiries relating to Health Savings Accounts, Flexible Spending Accounts, Health Reimbursement Accounts and Commuter transit and parking accounts. providing support for account management, and ensuring an excellent customer experience. Handling 300+ inbound calls. Making outbound calls when necessary. Assisting with claim denials and submitting claims. Technical support when needed for log in or registering issues.

Working remotely handling inbound and outbound calls to assist members with inquiries, benefits, scheduling, and service coordination, providing accurate information about health plan benefits and eligibility, and addressing claims and billing inquiries. Also responsible for reviewing insurance eligibility, updating records in electronic systems and maintaining accurate documentation.

Responsible for monitoring security alarm systems, responding to alerts, coordinating appropriate responses, ensuring the safety and security of clients, their properties, and personnel while providing exceptional customer service. Contacting emergency services or dispatching security personnel as necessary. Receiving and logging alarm notifications from various sources.

Responsible for generating leads and scheduling and confirming appointments for Real Estate agents, maintaining detailed records of interactions, utilizing CRM software to track appointment status. Providing exceptional support to customers by addressing inquiries, resolving issues, and ensuring a positive customer experience. This role involved handling phone calls, emails, and chat messages from customers.

Responsible for cold-calling to find leads for possible clients interested in a free vacation if they attend a timeshare meeting, collaborating with the sales team to meet or exceed sales targets, presenting and explaining the features, benefits, and details of available timeshare properties, asking probing questions to see if client meets qualifications.

Cold calling for elections and ballots, handling phone calls to complete surveys for different elections, gathering and collecting data, meeting to discuss survey goals.

Outbound and inbound calling to guide prospective owners through the programs offered, discovering the prospective purchaser’s needs and interests, addressing concerns while providing exceptional customer service.

Responsible for contacting customers with overdue accounts to arrange payment, resolving billing issues, and maintaining positive customer relationships including communicate by phone, email, or mail to remind customers of outstanding balances, negotiating repayment plans, and updating account records.

Greeting everyone and proactively approaching customers to understand their needs and support their shopping experience, upholding company merchandising and presentation standards, taking and processing payments using POS system.

Responsible for assisting customers with garment drop-off and pick-up, tagging and organizing clothing, and ensuring items are properly cleaned, pressed, and packaged. Taking and processing payments using POS system.

Responsible for helping shoppers find products that fit their needs, engaging with customers, explaining promotions, recommending different products, ensuring the store is well-stocked and visually appealing, taking and processing payments using POS system.