Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Priscellia Smith

Milwaukee,WI

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.


Im currently looking to further my career in the corporate world with a customer service, call center based position to utilize my skills. Preferably working from home in medical, collections, sales or member services,

Overview

6
6
years of professional experience
1
1
Certification

Work History

Teacher

Incredible Minds
02.2024 - Current
  • Contributed to a more organized classroom setting by maintaining accurate records on student attendance, assignments, and progress reports.
  • Enhanced students'' critical thinking skills through problem-solving activities and group collaboration exercises.
  • Facilitated effective learning experiences for students by utilizing a variety of instructional techniques to meet their unique needs.
  • Assisted students with special needs in achieving academic success through individualized instruction and personalized support strategies.
  • Collaborated with colleagues to share best practices, resulting in consistent teaching approaches across multiple classrooms.
  • Promoted a positive learning environment by establishing clear expectations and maintaining open lines of communication with students, parents, and staff.

Sales Retention Rep

Charter Spectrum
06.2022 - 02.2024
  • Developed retention strategies to enhance customer loyalty and reduce cancellation.
  • Analyzed customer feedback to identify trends and improve service offerings.
  • Placing orders and giving order status
  • Offering new service to new and existing customers.
  • Monitored key performance indicators to evaluate success of retention programs consistently.
  • Meeting sales goals and metrics on a consistent basis

Teacher

Incredible Minds
05.2020 - 06.2022
  • Assisted in developing and implementing lesson plans aligned with curriculum standards.
  • Supported classroom management to foster a positive learning environment for students.
  • Engaged students in hands-on activities to enhance learning and retention of concepts.
  • Collaborated with lead teachers to assess student progress and adapt instructional strategies.
  • Facilitated communication between parents and educators regarding student development and needs.
  • Organized educational materials and resources to ensure effective classroom operations.
  • Monitored student behavior, providing guidance and support as needed for behavioral challenges.
  • Supervised recess, lunch and daily student intake and dismissal.

Amazon Fulfillment Associate

Amazon Warehouse
06.2020 - 04.2022
  • Operated warehouse equipment to efficiently handle and transport goods within fulfillment center.
  • Picked and packed customer orders accurately to meet daily shipping targets.
  • Conducted quality checks on products to ensure compliance with company standards before shipment.
  • Maintained organized workstations to promote safety and efficiency during order fulfillment processes.
  • Utilized inventory management systems to track stock levels and assist in restocking efforts as needed.

Caregiver

VISTA CARE
03.2019 - 05.2020
  • Provided personal care and assistance with daily living activities for clients.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Monitored client health and reported changes to healthcare professionals.
  • Assisted clients with mobility and transportation to appointments or social activities.
  • Maintained cleanliness and safety of living environments for multiple clients.
  • Collaborated with family members to address concerns and improve care quality.
  • Documented client progress and adhered to care plans consistently.
  • Developed positive relationships with clients, fostering trust and communication.

Education

High school diploma -

Bradley Technology High School
Milwaukee, WI
05.2021

Skills

  • Cash Handling
  • Customer Service
  • Call center
  • Cashiering
  • Cleaning Experience
  • Cooking
  • Food Service
  • Food Safety
  • Childcare
  • Experience with children
  • Teaching
  • Senior care
  • Home care
  • ADLs
  • Early childhood education
  • Toddler care
  • Infant care

Certification

CPR Certification

Timeline

Teacher

Incredible Minds
02.2024 - Current

Sales Retention Rep

Charter Spectrum
06.2022 - 02.2024

Amazon Fulfillment Associate

Amazon Warehouse
06.2020 - 04.2022

Teacher

Incredible Minds
05.2020 - 06.2022

Caregiver

VISTA CARE
03.2019 - 05.2020

High school diploma -

Bradley Technology High School

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