Priscila Armey
Hubbardston,MA
Summary
Gifted Interpreter with aptitude for conveying emotion, style and content of Portuguese/English) speakers. Bringing in-depth knowledge of cultural context and idiosyncrasies. Proven to provide translations quickly and accurately developed over years of experience. Passionate Interpreter offering superior language experience to bridge communication gaps for better understanding and productivity. Employs empathic, mindful approach to avoid potential conflicts caused by lack of cultural knowledge. Operates well in both online and in-person scenarios, facilitating conversations despite scheduling issues or geographical limitations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Property Manager's
Fantasy Hair Salon
Henniker, NH
06.2017 - Current
- Closely collaborated with project members to identify and quickly address problems.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Compiled information from multiple, reliable sources and uploaded to system using Office.
- Volunteered to help with special projects of varying degrees of complexity.
- Maintained clean reception area to promote positive, professional environment for clients.
- Successfully completed special projects to exceed goals of both [Type] department and overall organization.
- Increased office participation in special events by creating [Timeframe] newsletter with detailed calendars and other office updates.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
Interpreter Volunteer
Catholic Charity Worcester
Worcester, MA
04.2017 - 04.2020
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Provided language translation and customer service skills to clients in [Industry] business sectors.
- Maintained message content, tone and emotion as closely as possible.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Attended meetings to provide accurate consecutive translations of conversations between members.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Completed precise translations of official documents with correct words and phrasing to meet legal standards.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Stayed current on new expressions and cultural changes impacting language translation.
- Proofread, edited and improved documents of different sizes.
- Supported student education by accompanying speaking individuals to classes, study sessions and assemblies to translate instruction, conversation and documents.
- Conferred with subject matter experts and other colleagues to establish precise understanding of specialized concepts.
- Attended training programs to improve professional knowledge and interpretation skills.
Costomer Service Representative
LoanCare Service Link
Virginia Beach, VA
09.2017 - 02.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Provided information regarding charge accounts and loyalty programs.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
Education
ESL
Framigham High School
Framingham MA2008
Bachelor of Science - Business Administration
Pontificia University Catholic (PUC)
MG Brazil01.1999
Skills
- Terminology Consistency
- Foreign Language Software
- Courtroom Procedures
- Oral and Written Communications
- Patient Interviews
- Document Interpretation
- Verbal Interpreting
- Medical Interpretation
- Live Interpretations
- Team Meetings
- Public Education
Certification
- [Area of certification], UmassAmherst - 2012
Languages
Portuguese
Native or Bilingual
Timeline
Costomer Service Representative
LoanCare Service Link
09.2017 - 02.2020
Property Manager's
Fantasy Hair Salon
06.2017 - Current
Interpreter Volunteer
Catholic Charity Worcester
04.2017 - 04.2020
ESL
Framigham High School
Bachelor of Science - Business Administration
Pontificia University Catholic (PUC)
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