PRISCILA BEMPAH
MONTGOMERY COUNTY,USA
Summary
Dynamic professional with extensive experience in healthcare and customer service, notably at Holy Cross Hospital. Expert in electronic medical records and crisis management, consistently ensuring compliance and enhancing patient satisfaction. Proven ability to multitask and solve problems effectively in high-pressure environments, contributing to streamlined operations and improved service delivery.
Overview
12
12
years of professional experience
Work History
Guest Services / Customer Relations (PRN)
Holy Cross Hospital
Silver Spring, USA
01.2019 - Current
- Greeted and registered patients and visitors in a fast-paced hospital environment.
- Addressed concerns professionally and routed high-volume calls efficiently.
Case Reviewer
Integrated Management Strategies
02.2025 - 09.2025
- Conducted utilization reviews for Medicaid-funded services to determine eligibility and authorization.
- Reviewed medical records and documentation for policy compliance.
- Communicated findings clearly while maintaining confidentiality and meeting productivity standards.
Intake Coordinator
LifeStance Health
06.2021 - 02.2025
- Coordinated patient intake, scheduling, and insurance verification for behavioral health services.
- Maintained accurate electronic medical records in compliance with HIPAA regulations.
- Supported high-volume workflows with accuracy and professionalism.
Customer Service Associate
Whole Foods Market
Rockville, USA
01.2014 - 01.2019
- Provided high-quality customer service in a fast-paced grocery environment.
- Processed transactions accurately and assisted with refunds and exchanges.
- Supported daily store operations and maintained organized work areas.
Education
Bachelor of Science - Health Administration
Everest Institute
Silver Spring, MD09-2012
Associate of Arts - English
Montgomery College
Takoma Park, MD09-2012
Skills
- Healthcare Intake & Utilization Review
- Electronic Medical Records (eClinicalWorks, NextGen)
- Data Entry & Documentation
- Microsoft Office
- Customer Service
- Multitasking
- Electronic medical records
- HIPAA compliance
- Utilization review
- Patient scheduling
- Customer relationship management
- Health insurance verification
- Crisis management
- Problem solving
Timeline
Case Reviewer
Integrated Management Strategies
02.2025 - 09.2025
Intake Coordinator
LifeStance Health
06.2021 - 02.2025
Guest Services / Customer Relations (PRN)
Holy Cross Hospital
01.2019 - Current
Customer Service Associate
Whole Foods Market
01.2014 - 01.2019
Bachelor of Science - Health Administration
Everest Institute
Associate of Arts - English
Montgomery College