Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Priscila Bernal

Apopka,FL

Summary

For 6 years, I've worked in the customer service industry. I'm very enthusiastic when it comes to providing assistance to customers and enjoy being a great team player for my coworkers. I take pride in providing solutions to situations, while always maintaining a positive attitude. Focus is key in high-volume establishments and I'm very equip at doing so.

Overview

6
6
years of professional experience

Work History

Server / Host

The Tavern
01.2017 - 08.2021
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Provided on-the-job training to new servers and hosts.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Security Guard

Keys International Security
08.2021 - 02.2022
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Reported suspicious activities and persons to law enforcement.
  • Screened individuals and prevented passage of prohibited articles into restricted areas. (Pat downs)

Hooters Girl

Hooters
08.2021 - 02.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Assisted managers with quickly resolving service- and food-related issues.

Server

Olive Garden Restaurant
08.2021 - 02.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Checked guests' identification before serving alcoholic beverages.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Increased sales significantly by upselling higher-end products to customers.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Education

High School Diploma -

Apopka High School
555 Martin St, Apopka, Florida, 32712

High School Diploma -

Sheeler High School
871 E Semoran Blvd, Apopka, Florida, 32712
03.2020

Skills

  • Creativity and Flexibility
  • Communication Skills
  • Leadership
  • Teamwork
  • Interpersonal Skills
  • Adaptability
  • Self Management
  • Organization
  • Problem Solving
  • Open Mindedness
  • Strong Work Ethic
  • Motivational Leadership

Languages

Spanish
Full Professional
English
Native or Bilingual

Timeline

Security Guard

Keys International Security
08.2021 - 02.2022

Hooters Girl

Hooters
08.2021 - 02.2023

Server

Olive Garden Restaurant
08.2021 - 02.2022

Server / Host

The Tavern
01.2017 - 08.2021

High School Diploma -

Apopka High School

High School Diploma -

Sheeler High School

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Priscila Bernal