Priscila Caldas
Grand Rapids,MI
Summary
Thought leader with proven ability to drive impactful outcomes in team settings. Skilled in strategic planning, project management, and proactive problem-solving. Known for adaptability, strong interpersonal and communication skills, and collaborative mindset. Recognized for delivering consistent results, promoting inclusive environments and seamlessly adjusting to changing requirements.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Process Coach
GMCH
05.2022 - Current
- Oversaw the formulation, revision, inspection, and implementation of management systems such as safety, communication practices, quality and environmental requirements.
- Coached hourly and salaried employees to exceed personal and company goals always leading by example, setting clear expectations and executing accountability.
- Developed a brand new leadership training program to support continuous improvement and servant leadership culture.
- Facilitated effective leaderships meetings by promoting psychological safety, fostering collaboration and setting clear action plans always ensuring 100% completion of tasks.
- Achievements: 100% improvement of major management processes.
Team Leader
GMCH
02.2022 - 05.2022
- Led hourly teams into achieving daily quality and production targets safely.
- Encouraged teams to work together to resolve problems and promoted inclusivity, respect and understanding among all members.
- Trained and coached hourly members on standardized work.
Production Team Member
GMCH
02.2019 - 02.2022
- Exceeded daily production goals through diligent work ethic and effective teamwork strategies. Set up, operated and maintained production machinery. Trained and coached new TMs on JIT process. Followed standardized work.
Store Assistant Manager
Walmart
08.2018 - 01.2019
- Led 30+ collaborators into ensuring the store facilities were organized, stocked, well-maintained, and safe for employees and customers.
Customer Service Team Leader
Booking.com
04.2014 - 06.2018
- Negotiated grievances between hotel and guests (overbooking, hotel closures, quality, and technical issues) generating $20k average in monthly savings.
- Coached and developed 20+ multilingual professionals on customer service excellence achieving 95% satisfaction score.
Education
MBA - Leadership Strategies
Davenport University
Grand Rapids, MI12-2024
Post-Graduate Certificate - Strategic Leadership Communication
Wheaton College
Wheaton, IL08-2022
BBA - International Business
Davenport University
Grand Rapids, MI08-2020
Skills
- Languages: English, Portuguese, Spanish
- Workplace safety
- Cross-functional coordination
- Project management
- Adaptability and flexibility
- Conflict resolution
- Training and mentoring
- Team building
- Effective communication
Certification
Certified Manager (ICPM)
Timeline
Process Coach
GMCH
05.2022 - Current
Team Leader
GMCH
02.2022 - 05.2022
Production Team Member
GMCH
02.2019 - 02.2022
Store Assistant Manager
Walmart
08.2018 - 01.2019
Customer Service Team Leader
Booking.com
04.2014 - 06.2018
MBA - Leadership Strategies
Davenport University
Post-Graduate Certificate - Strategic Leadership Communication
Wheaton College
BBA - International Business
Davenport University
Similar Profiles
DR. JIA UR RAHMANDR. JIA UR RAHMAN
Pulmonologist at GMCHPulmonologist at GMCH
Luis A. MartinezLuis A. Martinez
Shipping Group Leader at GMCH Lockport Components HoldingsShipping Group Leader at GMCH Lockport Components Holdings
Dr Prashant KumarDr Prashant Kumar
Intern at GMCH purneaIntern at GMCH purnea
Maya VarelaMaya Varela
Pediatric Emergency Room Nurse Technician at Corewell HealthPediatric Emergency Room Nurse Technician at Corewell Health
Chisom UzowiheChisom Uzowihe
Home Health Aide at Home Health CareHome Health Aide at Home Health Care