Priscila Castro
Redondo Beach,CA
Summary
Sales Support and Operations professional with 4+ years of experience supporting sales teams, managing account progression, coordinating customer requirements, and troubleshooting sales systems in fast-paced environments. Experienced in supporting accounts from lead creation through installation, preparing proposals, completing customer verification, and assisting Sales Representatives with internal tools and processes. Bilingual in English and Spanish with strong problem-solving, technical, organizational, and communication skills.
Overview
1
1
Language
1
1
Certification
5
5
years of professional experience
Work History
Sr. Sale Support Coordinator
Sunrun
San Francisco, CA
06.2021 - 08.2026
- Support Sales Representatives throughout the account process, helping progress customer accounts toward installation.
- Complete customer verification calls to ensure customers understand their agreements and key aspects of their solar purchase.
- Assist Sales Representatives with creating leads, preparing proposals, and submitting customer accounts for the next stage of the process.
- Provide high-volume inbound and outbound support to Sales Representatives and customers while maintaining company quality standards.
- Guide Sales Representatives through company-provided sales tools, systems, processes, and available resources.
- Handled customer and representative questions, concerns, objections, and escalations to ensure resolution and satisfaction.
- Troubleshoot basic sales-tool and application issues, including password resets, access issues, and other system-related concerns.
- Utilize representative impersonation tools to identify and troubleshoot issues within sales applications and help ensure representatives can successfully use required sales tools.
- Work independently in a fast-paced environment while managing multiple priorities and meeting established performance and quality expectations.
Education
Cottonwood High School
Salt Lake City, UTSkills
- Sales Operations
- Account Coordination
- Account Progression
- Sales Support Lead Creation
- Proposal Support
- Customer Verification
- Sales Systems & Tools
- Technical Troubleshooting
- Process Support
- Quality Control
- Data Entry & Documentation
- Problem Solving
- Training & Coaching
- High-Volume Operations
- English & Spanish
Languages
Spanish
Native/ Bilingual
Certification
- HIS (Home Improvement Sales Person) License
References
References available upon request.
Timeline
Sr. Sale Support Coordinator
Sunrun
06.2021 - 08.2026
Cottonwood High School