Summary
Overview
Work History
Skills
References
Timeline
Generic

Priscila De la cruz

Davie Beach

Summary

ABOUT ME OBTAINING A POSITION IN THE RETAIL INDUSTRY WHERE I CAN EXERCISE MY SKILL IN COMMUNICATION, ATTENTION TO DETALL AND ORGANIZATIONAL ABILITIES.

Overview

6
6
years of professional experience

Work History

Supervisor Food Court

Hard Rock Casino Hollywood
Hard Rock Casino , Florida
08.2024 - 01.2025
  • Personnel Management: Supervise and coordinate the work of food court employees, including cooks, cashiers and cleaning staff
  • Customer Service: Ensure that customers receive exceptional service, handle complaints or problems that may arise, and maintain a clean and pleasant environment for visitors
  • Inventory Control: Monitor and manage the inventories of food, beverages and supplies necessary for the operation of the food court
  • This includes placing timely orders and verifying product quality and freshness
  • Compliance with Health and Safety Standards: Ensure that the food court complies with all health and safety regulations, including proper food handling, proper cleaning of facilities, and safety in the work area
  • Sales and Performance Supervision: Analyze daily sales and business performance within the food court
  • This may include reviewing data to identify areas for improvement or making adjustments to menu, promotions or staffing
  • Problem Resolution: Attend to and resolve any operational problems that arise, from equipment failures to conflicts with employees or customers
  • Cleanliness Maintenance: Ensure that the food court, common areas, and kitchen facilities are kept clean and tidy, meeting hygiene standards

Key Holder Supervisor

Psycho Bunny
Hard Rock Casino, FL
02.2024 - 08.2024
  • Asset Protection and Inventory: Implemented loss prevention procedures, monitored assets and inventory, and reported any security violations to the supervisor
  • Clienteling and Sales: Utilized an authentic approach to build long-term relationships with customers, focusing on client satisfaction and retention to drive sales
  • Engagement and Conversion: Established a highly satisfied and loyal customer base through effective engagement, capturing customer phone numbers and email addresses, and converting interactions into sales
  • Additional Duties: Supported store management with all other required tasks to ensure efficient store operations

Assistant Manager

Castaner
Aventura, FL
01.2023 - 01.2024
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Organized events and meetings with influencers.
  • Delegated work to staff, setting priorities and goals.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Completed routine maintenance and repair.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Monitored employee attendance records, timekeeping, and payroll information.

Supervisor – Key Holder

Schutz
Aventura, Florida
10.2020 - 12.2022
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Worked with cross-functional teams to achieve goals.
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
  • Managed store operations including scheduling, customer service, cash register operations, merchandising, loss prevention, and safety standards.
  • Partnered with store leadership team to learn and understand management processes and reports.
  • Captured customer information to maximize future clienteling opportunities.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.

Barista

PIACCERE
Aventura, FL
11.2018 - 02.2020
  • Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
  • Worked effectively in team environments to make the workplace more productive.
  • Collected payments and provided accurate change.
  • Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.

Skills

  • Communication
  • Process monitoring and improvement
  • Processes and procedures
  • Customer service
  • Inventory Management
  • Sales Management
  • Operations management
  • Staff management
  • Schedule development
  • Project planning
  • Team building

References

  • Rita Sánchez, District Manager, +1 (786)603-9003
  • Estela Monzón, Manager, +1 (786) 877-9841
  • Hugo Roman, Manager, +1 (305) 842-0498

Timeline

Supervisor Food Court

Hard Rock Casino Hollywood
08.2024 - 01.2025

Key Holder Supervisor

Psycho Bunny
02.2024 - 08.2024

Assistant Manager

Castaner
01.2023 - 01.2024

Supervisor – Key Holder

Schutz
10.2020 - 12.2022

Barista

PIACCERE
11.2018 - 02.2020

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Priscila De la cruz