Hi, I’m
Priscila Elvira Barbosa
Leesburg,FL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
32
years of professional experience
Work History
O Brasil Para Cristo U.S.A Church
Secretary
11.2023 - Current
Job overview
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Handled daily scheduling tasks and provided administrative support for entire department.
Self Employed Services
Personal Trainer
11.2003 - 11.2012
Job overview
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Adapted workout routines for special populations such as seniors or those recovering from injuries ensuring safety while still challenging their abilities.
Unibanco Sa
Banking Customer Service Representative
12.1994 - 02.1998
Job overview
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Processed debit and credit card and electronic check payments.
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Resolved complex customer situations by utilizing problem-solving skills and escalating issues when necessary.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
Cor Di Fruta Modas Ltda
Manager
01.1992 - 12.1993
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Faculdades Integradas De Guarulhos Brazil
Associate In Physical Education from Physical Education
Colegio Nove De JulhoBrazil
High School from Business Administration
Skills
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
- Appointment Scheduling
- File Management
- Document Preparation
- Sales Support
Languages
Portuguese
Native or Bilingual
Spanish
Limited Working
English
Professional Working
Timeline
Secretary
O Brasil Para Cristo U.S.A Church
11.2023 - Current
Personal Trainer
Self Employed Services
11.2003 - 11.2012
Banking Customer Service Representative
Unibanco Sa
12.1994 - 02.1998
Manager
Cor Di Fruta Modas Ltda
01.1992 - 12.1993
Faculdades Integradas De Guarulhos
Associate In Physical Education from Physical Education
Colegio Nove De Julho
High School from Business Administration
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