Priscila Garcia
Phoenix,AZ
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level receptionist position. Ready to help team achieve company goals.
Costumer service experienced i have been working with costumers for about 6 years now.
organized and dependable candidate successful at multitasking, always work with a positive attitude.
willingness to take an added responsibility to meet team goals. Reliable employee, trustworthy, responsible. last but not least bilingual.
Overview
5
5
years of professional experience
Work History
Certified Laser Technician
Phoenix Laser And Rejuvenation Center
09.2021 - 12.2022
- Built strong relationships with customers.
- Took care of front desk / receptionist duties such as answering phone, scheduling appointments making sure all calls where returned from previous day. confirming calls.
- Participated in and helped organize events to promote brand image and awareness and maximize sales.
- Sold products and additional services while rendering treatments to cross-promote other areas of practice.
- Examined and analyzed clients' skin to evaluate skin conditions and provide skin care recommendations.
- Recommended follow-up visits and additional services and products to help clients pursue wellness goals.
- Advised clients on proper home-care regimens.
- Discussed procedures and treatment options with clients.
- Informed guests of appropriate products available to increase retail sales.
- Performed consultations for patients before scheduling treatments.
- Resolved customer complaints and facilitated conflict resolutions.
- Handled busy schedules and stayed on top of key deadlines.
- Executed laser hair removal, body contouring services.
Secretary
Vida Latina Magazine
01.2016 - 03.2019
- Answered multi-line phone system and greeted callers enthusiastically.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Implemented paperless filing system for departments.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
Sales Manager
Access Wireless
06.2013 - 05.2014
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Supervised sales team of 4 people, stepping in to support employees and deliver smooth sales processes for clients.
- Organized promotional events and interacted with community to increase sales volume.
Education
National College of Cosmetic Laser & Injectable
Phoenix, AZ02.2022
High School Diploma -
Premier Charter High School
Phoenix, AZ05.2009
Skills
- Customer Experience
- Active Listening
- Critical Thinking
- Strong Listening Talents
- Complex Problem-Solving
- Patient Flow
- Office Operations
- Maintaining Clean Work Areas
- Learning Strategies
- Professional Relationships
- Outstanding Client Care
- social media knowledge
- marketing experience
- computer knowledge ( familiar with most platforms email, word, goggle meet, goggle calendar, and many more )
- presentable
- Ready to learn
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Certified Laser Technician
Phoenix Laser And Rejuvenation Center
09.2021 - 12.2022
Secretary
Vida Latina Magazine
01.2016 - 03.2019
Sales Manager
Access Wireless
06.2013 - 05.2014
National College of Cosmetic Laser & Injectable
High School Diploma -
Premier Charter High School
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