Summary
Overview
Work History
Education
Skills
Languages
Timeline
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PRISCILA HERNANDEZ

South Lake Tahoe,CA

Summary

Problem-solving Front Desk Manager at busy hotel experienced in upselling and marketing property amenities. Multilingual and dedicated to boosting customer loyalty. Consistently recognized by management for performance excellence.

Overview

5
5
years of professional experience

Work History

Front Desk Manager

MARGARITAVILLE RESORT
04.2022 - Current
  • Being part of the transitioning team, I contributed to the transformation of Lake Tahoe Resort into Margaretville Resort Lake Tahoe.
  • Enhanced guest satisfaction by efficiently addressing and resolving concerns during their stay.
  • Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
  • Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
  • Implemented policies and procedures to maintain compliance with brand standards and local regulations.
  • Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
  • Developed detailed plans based on broad guidance and direction.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.

Supervisor /Manager on Duty

DAVIDSON HOSPALITY GROUP (TAHOE RESORT HOTEL)
04.2022 - Current
  • Oversees different departments functions
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Assist with assisted property projects.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives, and communication goals.


Night Auditor /Front Desk Receptionist

DIMOND RESORTS
01.2019 - 02.2021
  • Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
  • Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
  • Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.

Education

High School Diploma -

South Tahoe High School
South Lake Tahoe, CA

Fire Science

Lake Tahoe Community College
South Lake Tahoe, CA

Skills

  • Safety and Security Enforcement
  • Employee Performance Monitoring
  • Able to deal with Emergency Situations
  • Employee Coaching and Mentoring
  • Conflict Resolution Techniques
  • Technical Proficiency
  • Social Perceptiveness
  • Hospitality Management

Languages

Spanish
Native or Bilingual
EN

Timeline

Front Desk Manager

MARGARITAVILLE RESORT
04.2022 - Current

Supervisor /Manager on Duty

DAVIDSON HOSPALITY GROUP (TAHOE RESORT HOTEL)
04.2022 - Current

Night Auditor /Front Desk Receptionist

DIMOND RESORTS
01.2019 - 02.2021

High School Diploma -

South Tahoe High School

Fire Science

Lake Tahoe Community College

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PRISCILA HERNANDEZ