Priscila Lara
Wichita
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Experienced Customer Service Representative fluent in English and Spanish. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Grene Vision Group
02.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Billingual Customer Service Rep
GraceMed Health Clinic
06.2023 - 01.2024
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Collaborated with team members to improve overall call center efficiency and performance, resulting in reduced wait times and increased productivity.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Developed strong relationships with clients by offering personalized assistance tailored to their individual needs and preferences.
- Consistently maintained a professional demeanor under pressure during high-call volume periods or challenging customer interactions.
Customer Service Representative
Boot Barn
04.2022 - 01.2023
- Assisted customers over the phone with purchasing products as well as returning providing shipping labels.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
Prep
Via Christi
03.2021 - 02.2022
- Enhanced kitchen efficiency by streamlining food preparation processes and maintaining a clean workspace.
- Contributed to a positive working environment through effective communication and teamwork practices.
- Demonstrated strong time management skills by prioritizing tasks efficiently during high-pressure situations.
- Ensured compliance with all health department regulations, resulting in consistently passing inspections with flying colors.
- Maintained a thorough knowledge of allergens and dietary restrictions, ensuring customer safety and satisfaction by accommodating individual needs during meal preparation processes accordingly without exception or deviation from established standards thereof.
- Contributed to a positive team atmosphere by effectively communicating with fellow crew members during busy shifts.
Cashier
Vanderbilts
12.2019 - 12.2020
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Education
Maize High School
02.2020
Skills
- Communication
- Problem solving
- Bilingual
- Service Recommendations
- Team Collaboration
- Product Knowledge
- Attention to Detail
- MS Office
- Sales
- Excel
- Call Center Operations
- Customer Service
Timeline
Front Desk Receptionist
Grene Vision Group
02.2024 - Current
Billingual Customer Service Rep
GraceMed Health Clinic
06.2023 - 01.2024
Customer Service Representative
Boot Barn
04.2022 - 01.2023
Prep
Via Christi
03.2021 - 02.2022
Cashier
Vanderbilts
12.2019 - 12.2020
Maize High School
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